Customer Service Representative

4 days ago


Houston, Texas, United States Graniteprop Full time

**Job Summary**

Graniteprop is seeking a highly skilled Customer Relations Coordinator to join our team. As a key member of our property management team, you will be responsible for providing exceptional customer service and support to our residents and vendors.

**Key Responsibilities:**

  • Assist property and engineering teams with customer and vendor customer service.
  • Manage and review work orders to ensure prompt response times and customer satisfaction.
  • Answer and direct incoming calls and assist all visitors coming into the management office.
  • Get mail, open, and distribute it.
  • Implement customer amenity programs and support community creation efforts.
  • Coordinate customer events and furnish contracts as needed.
  • Facilitate miscellaneous customer offerings and market events to customers via memo blasts and lobby posters.
  • Monitor and update the lobby directory as needed.
  • Coordinate and update the new customer handbook as needed.
  • Monitor customer systems and building contact lists.
  • Coordinate customer correspondence, including letters, memos, and newsletters.
  • Generate and distribute the current rent roll and stacking plans monthly.
  • Schedule conference room reservations.
  • Review and approve after-hours HVAC charges.
  • Monitor customer certificates of insurance and vendor COIs.
  • Complete daily security pass down logs and send to management, security, engineering, and porter.
  • Review security's daily activity reports and alert management of any unusual activity.
  • Communicate with the porter regarding cleaning, spills, and other janitorial issues.
  • Communicate with security regarding security-related issues.
  • Order office supplies and file customer and vendor correspondence.
  • Maintain access card databases.
  • Assist the property administrator in other administrative functions as required.

**Requirements:**

  • High school diploma or general education degree (GED) required.
  • Minimum of two to four years of related experience and/or training preferred.
  • Proficient in Microsoft Office, Outlook, and JD Edwards.
  • Excellent customer service skills.


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