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Customer Engagement Coordinator
2 months ago
Position: Guest Experience Specialist
Employment Type: Part-time
FLSA Status: Non-Exempt
Company Overview:
Welcome to Food & Thought 2, a leading establishment in organic dining, dedicated to fostering a community that celebrates health and wellness. Our mission is to provide not just meals, but a vibrant experience that connects individuals through a shared commitment to a healthy lifestyle.
Role Summary:
We are in search of a passionate and customer-oriented Guest Experience Specialist. In this role, you will be the initial point of contact for our guests, ensuring they receive a warm welcome and feel valued from the moment they arrive.
Key Responsibilities:
- Warm Welcome: Greet guests with enthusiasm, ensuring they feel at home.
- Seating Management: Efficiently coordinate seating arrangements and guide guests to their tables.
- Reservation Handling: Accurately manage reservations both over the phone and in person.
- Information Provider: Offer clear and concise information about our offerings, addressing inquiries and special requests.
- Team Collaboration: Work closely with servers and kitchen staff to ensure seamless service delivery.
- Environment Maintenance: Keep the entrance and waiting areas clean and inviting.
- Promotional Communication: Inform guests about daily specials and events to enhance their experience.
- Issue Resolution: Address and resolve guest complaints with professionalism.
- Service Excellence: Strive to exceed guest expectations through outstanding service.
- Waitlist Management: Oversee the waitlist during peak times, providing accurate wait times.
Qualifications:
- Service Passion: A strong enthusiasm for delivering exceptional guest experiences.
- Communication Skills: Excellent verbal and written communication abilities.
- Dependability: Reliable and punctual, committed to high-quality service.
- Positive Attitude: Energetic and friendly, with a strong team spirit.
- Empathy: Ability to connect with guests and understand their needs.
- Shared Values: Alignment with our commitment to organic and hospitality-driven principles.
- Language Proficiency: Proficiency in English is required; Spanish is a plus.
- Work Authorization: Must be authorized to work.
- Age Requirement: Must be at least 18 years old.
- Transportation: Reliable transportation is necessary.
Physical Requirements:
- Ability to stand and walk for extended periods.
- Capable of lifting and moving objects weighing up to 50 pounds.
- Comfortable working in various environmental conditions.
We invite you to explore this opportunity to contribute to a community that values wellness and connection.