Welcome Coordinator
3 weeks ago
Job Title: Welcome & Services Coordinator
About the Role:
We are seeking a highly skilled and enthusiastic Welcome & Services Coordinator to join our team at Club Med. As a key member of our resort staff, you will be responsible for ensuring that our guests have an exceptional experience from the moment they arrive to the moment they depart.
Key Responsibilities:
- Assist guests professionally upon arrival and departure, and during their stay, ensuring a personalized welcome and accompaniment.
- Ensure a flawless stay by providing accurate information about the resort and its surroundings, as well as Club Med's products and services.
- Be proactive in communicating information, translating documents and events as needed, and handling daily requests to smooth the guest's path.
- Apply internal payment and billing policies, and be responsible for any financial transactions made in your working area.
- Contribute to additional sales and suggest improvements to your manager regarding daily operations and guest experience.
- Assist new recruits in their training and daily tasks, and fill in for Night Audit or night receptionist as needed.
Requirements:
- Professionalism, cheerfulness, and enthusiasm.
- Diplomatic and excellent interpersonal skills.
- Ability to communicate effectively in public.
- Good sense of service and ability to work transversally with other departments.
About Club Med:
Club Med is a unique and extraordinary utopia founded by two men with a vision to release individuals from their constraints and allow them to find themselves and return to original joys. At Club Med, kindness is a profession in its own right, and we are committed to providing an exceptional experience for our guests.
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