Executive Vice Chancellor for Operations and Strategy

We are seeking an exceptional leader to serve as the Executive Vice Chancellor for Operations and Strategy at the University of Massachusetts Medical School. This is a critical role that will oversee the full spectrum of activities under the Executive Vice Chancellor, including the Health Systems Solution division, the Office of Clinical Affairs, Research and Evaluation, and the Digital Transformation Solutions Division and Healthcare Finance Solutions.

• Provide operational oversight for Human Resources, Finance, IT, Facilities & Space Planning, and Risk Management, and act as a key liaison to the University of Massachusetts Medical School.
• Act as an account manager for MassHealth, building a successful relationship with the Medicaid director and functioning as a key liaison for the broad portfolio of services rendered to this state agency.
• Lead and manage the operations across the University of Massachusetts Medical School, focusing on the development and implementation of client-facing solutions, as well as the efficient operations of the organization.
• Ensure business growth through market expansion, product enhancement, and revenue diversification.
• Play a key role in the development and execution of the organizational strategic plan, True North goals, and strategic priority focus areas.
• Work with operations leaders to ensure operations are efficient and on budget.
• Ensure that client-facing services are delivered on time and on budget and in accordance with the University of Massachusetts Medical School's quality standards.
• Build and maintain strong relationships with stakeholders, including government agencies, healthcare providers, and consulting firms.
• Drive business development initiatives to expand the University of Massachusetts Medical School's market presence.
• Work with Managing Directors to identify and develop products for evaluation that can be extended to new clients or markets.
• Leverage professional networks to amplify the offerings of the University of Massachusetts Medical School and to build new client relationships.
• Work with Managing Directors to ensure that new business targets are met each year.
• Partner with the AEVC Market Growth and Transformation to develop sales strategies for the University of Massachusetts Medical School's Solution sets.
• Foster and sustain productive relationships with clients and partners, ensuring long-term engagement and satisfaction.
• Support the university's goals through effective collaboration with University of Massachusetts Medical School leaders.
• Function as executive sponsor to the client satisfaction pillar of the strategic plan; lead the development of strategic priorities that focus on both internal and external client satisfaction and success.
• Ensure that client engagement standards are followed across the University of Massachusetts Medical School for all client-facing engagements.
• Lead the DEVCO University of Massachusetts Medical School division in creating new solutions that maximize value for existing clients.
• Identify opportunities to improve efficiency through automation or deployment of resources and technology that enhance operations.
• Work closely with the Executive Vice Chancellor and other senior leaders to develop and execute the overall strategy for all of the University of Massachusetts Medical School.
• Establish and monitor key performance indicators (KPIs) to gauge organizational performance across various areas of responsibility.
• Provide executive sponsorship for key strategic priorities, ensuring that organizational goals and outcomes are met.
• Manage the daily operations of the University of Massachusetts Medical School to maximize resource efficiency and expand revenue streams.
• Focus on maintaining, scaling, and diversifying the business to meet financial targets.
• Create and sustain superb client relationships that develop profitable, long-term engagement and partnership.
• Collaborate with senior leadership to implement business strategies that align with the University of Massachusetts Medical School's growth objectives.
• Regularly review and adjust operational plans to enhance performance and meet strategic goals.
• Design a systemic approach to continuously improving the University of Massachusetts Medical School's resource allocation (capital, operating, and human capital) model to maximize the impact of funding decisions, business opportunities, and/or market trends and to more effectively prioritize and deploy resources across the University of Massachusetts Medical School enterprise.
• Partner with the Managing Director of Digital Solutions to plan and implement and ensure the technology roadmap is positioned to deliver necessary infrastructure services and optimize efficiencies for both internal and external business operations.
• Work with the DEVCO's leadership team to set organizational Key Performance Indicators to gauge performance in all areas of responsibilities.
• Identify and implement operational efficiencies and speed up processes across the business units.
• Collaborate with financial leadership to enhance support for business units and review financial performance to drive strategic outcomes.
• Work closely with the Executive Director Marketing and Communications on to ensure fidelity with the University of Massachusetts Medical School brand guidelines and develop an accompanying sales strategy that supports winning new business, upselling, and cross-selling to existing clients.
• Analyze market segments to identify opportunities for growth and profitability.
• Develop strategies to expand market presence and enhance the value proposition for current and future clients.
• Carry out regular SWOT analysis to understand industry and market trends.
• Use these insights to mitigate potential risks and capitalize on new opportunities.
• Foster and maintain robust relationships with clients, ensuring their needs are met and fostering profitable, long-term engagements.
• Cultivate these relationships to support the strategic and operational goals of the University of Massachusetts Medical School.
• Contribute to a coordinated communications program that effectively articulates the University of Massachusetts Medical School's unique mission, vision, value, and strategic goals to internal and external audiences and facilitates dialogue and decision-making among and between the University of Massachusetts Medical School's business units.
• Evaluate and promote the University of Massachusetts Medical School's talent pool by implementing programs that increase diversity across all levels.
• Provide professional development opportunities and support leadership growth within the organization.
• Assist department managers in negotiating project details with clients and guide them in their project and staff management responsibilities.
• Ensure projects are well-resourced and progress is monitored to meet deadlines and objectives.
• Identify necessary resources to perform project work, including mobilizing and coordinating resources from the University of Massachusetts Medical School and other campuses of the University system and other universities.
• Monitor work progress, including data analysis and report development, and oversee its timely completion.
• Oversee and ensure effective communication with University of Massachusetts Medical School clients regarding project scope, objectives, and timelines.
• Coordinate efforts to maintain high levels of client satisfaction and project delivery standards.
• Deliver presentations of project results to university and state agency officials and staff as well as statewide, regional, and national audiences.
• Disseminate results through reports and academic publications.

• Master's degree in a related field (MS, MPA, MBA, or MPH).
• 10+ years of experience, or equivalent, in healthcare services, that includes progressive and proven success in design, execution, and evaluation of health systems, identifying new market and/or product opportunities, accompanying technology solutions in complex, matrixed, and diverse organizations, and allocating resources and capital to achieve strategic, operational, and financial goals.
• Demonstrated expertise and experience in all aspects of operations, including human resources, finance, information technology, facility management, client, and stakeholder relationship management.
• Knowledge of healthcare challenges, opportunities, and trends impacting both public sector and private clients.
• Well-developed financial, operational, and technical skills, together with proven expertise in strategy, organizational design, and innovation.
• Prior experience working in an executive operational leadership at a complex, matrixed, and diverse organization. A track record of exceptional leadership ability.
• Experience in planning and implementing health technology and/or data analytics solutions is preferred.
• Communication and presentation skills, both oral and written, to interact with clients and to produce reports suitable for both a public and private sector audience is additionally required.
• Ability to exercise sound judgment and negotiate with diplomacy and tact.
• Excellent financial management skills with a proven track record for achieving organizational finance goals.