Deputy Executive Vice Chancellor, Operations

Under the general direction of the Executive Vice Chancellor (EVC), ForHealth Consulting, the Deputy Executive Vice Chancellor for Operations (DEVCO), ForHealth Consulting oversees the full spectrum of activities under the DEVCO, including the Health Systems Solution division, the Office of Clinical Affairs (OCA), Research and Evaluation and the Digital Transformation Solutions Division and Healthcare Finance Solutions This role is pivotal in providing operational oversight for Human Resources, Finance, IT, Facilities & Space Planning, and Risk Management, and acts as a key liaison to UMass Chan Medical School.

In partnership with the EVC, acts as an account manager for MassHealth, building a successful relationship with the Medicaid director and functioning as a key liaison for the broad portfolio of services rendered to this state agency.

ForHealth Consulting, the public service and health care consulting division of UMass Chan, utilizes a unique public university partnership model to work with public health and human service agencies., Our mission is to tackle the complex challenges faced by at-risk, medically complex, disabled and economically disadvantaged populations.

Strategic and Operational Leadership:

• Lead and manage the operations across ForHealth Consulting, focusing on the development and implementation of client facing solutions, as well as the efficient operations of the organization
• Ensure business growth through market expansion, product enhancement, and revenue diversification.
• In partnership with the executive leadership team, plays a key role in the development and execution of the organizational strategic plan, True North goals and strategic priority focus areas
• Works with operations leaders to ensure operations are efficient and on budget
• Ensures that client facing services are delivered on time and on budget and in accordance with ForHealth Consulting’s quality standards

Business Development and Relationships

• Build and maintain strong relationships with stakeholders including government agencies, healthcare providers, and consulting firms. Drive business development initiatives to expand ForHealth Consulting’s market presence. Works with Managing Directors to identify and develop products for evaluation that can be extended to new clients or markets
• Leverages professional network to amplify the offerings of ForHealth Consulting and to build new client relationships
• Works with Managing Directors to ensure that new business targets are met each year.
• Partners with AEVC Market Growth and Transformation to develop sales strategies for ForHealth Solution sets

Client and Stakeholder Engagement:

• Foster and sustain productive relationships with clients and partners, ensuring long-term engagement and satisfaction. Support the university’s goals through effective collaboration with UMass Chan Leaders.
• Functions as executive sponsor to the client satisfaction pillar of the strategic plan; leads the development of strategic priorities that focus on both internal and external client satisfaction and success.
• Ensures that client engagement standards are followed across ForHealth Consulting for all client facing engagements

• Lead the DEVCO ForHealth Consulting division in creating new solutions that maximize value for existing clients. Identify opportunities to improve efficiency through automation or deployment of resources and technology that enhance operations.
• As the second seniormost executive leader at ForHealth, the DEVC, Operations works closely with the Executive Vice Chancellor and other senior leaders to develop and execute the overall strategy for all of ForHealth Consulting. Establish and monitor key performance indicators (KPIs) to gauge organizational performance across various areas of responsibility. Provides executive sponsorship for key strategic priorities, ensuring that organizational goals and outcomes are met.
• Manage the daily operations of ForHealth Consulting to maximize resource efficiency and expand revenue streams. Focus on maintaining, scaling, and diversifying the business to meet financial targets.
• Create and sustain superb client relationships that develop profitable, long-term engagement and partnership.
• Collaborate with senior leadership to implement business strategies that align with ForHealth Consulting’s growth objectives. Regularly review and adjust operational plans to enhance performance and meet strategic goals.
• Design a systemic approach to continuously improving ForHealth Consulting resource allocation (capital, operating and human capital) model to maximize the impact of funding decisions, business opportunities and/or market trends and to more effectively prioritize and deploy resources across the ForHealth Consulting enterprise.
• Partner with the Managing Director of Digital Solutions to plan and implement and ensure the technology roadmap is positioned to deliver necessary infrastructure services and optimize efficiencies for both internal and external business operations.
• Work with the DEVCO’s leadership team to set organizational Key Performance Indicators to gauge performance in all areas of responsibilities.
• Identify and implement operational efficiencies and speed up processes across the business units.
• Collaborate with financial leadership to enhance support for business units and review financial performance to drive strategic outcomes.
• Work closely with the Executive Director Marketing and Communications on to ensure fidelity with the ForHealth brand guidelines and develop an accompanying sales strategy that supports winning new business, upselling and cross-selling to existing clients.
• Analyze market segments to identify opportunities for growth and profitability. Develop strategies to expand market presence and enhance the value proposition for current and future clients.
• Carry out regular SWOT analysis to understand industry and market trends. Use these insights to mitigate potential risks and capitalize on new opportunities.
• Foster and maintain robust relationships with clients, ensuring their needs are met and fostering profitable, long-term engagements. Cultivate these relationships to support the strategic and operational goals of ForHealth Consulting.
• Contribute to a coordinated communications program that effectively articulates ForHealth Consulting’s unique mission, vision, value and strategic goals to internal and external audiences and facilitates dialogue and decision-making among and between ForHealth Consulting's business units.
• Evaluate and promote ForHealth Consulting’s talent pool by implementing programs that increase diversity across all levels. Provide professional development opportunities and support leadership growth within the organization.
• Assist department managers in negotiating project details with clients and guide them in their project and staff management responsibilities. Ensure projects are well-resourced and progress is monitored to meet deadlines and objectives.
• Identify necessary resources to perform project work, including mobilizing and coordinating resources from UMass Chan and other campuses of the University system and other universities; monitors work progress, including data analysis and report development, and oversees its timely completion.
• Oversee and ensure effective communication with ForHealth Consulting clients regarding project scope, objectives, and timelines. Coordinate efforts to maintain high levels of client satisfaction and project delivery standards. 
• Delivers presentations of project results to university and state agency officials and staff as well as statewide, regional and national audiences; disseminates results through reports and academic publications.
• Perform other duties and responsibilities as required.

REQUIRED QUALIFICATIONS:

• Master’s degree in related field (MS, MPA, MBA or MPH).
• 10+ years of experience, or equivalent, in health care services, that includes progressive and proven success in design, execution and evaluation of health systems, identifying new market and/or product opportunities, accompanying technology solutions in complex, matrixed and diverse organizations, and allocating resources and capital to achieve strategic, operational and financial goals.
• Demonstrated expertise and experience in all aspects of operations, including: human resources, finance, information technology, facility management, client and stakeholder relationship management.
• Knowledge of health care challenges, opportunities, and trends impacting both public sector and private clients.
• Well-developed financial, operational, and technical skills, together with proven expertise in strategy, organizational design, and innovation.
• Prior experience working in an executive operational leadership at a complex, matrixed, and diverse organization.  A track record of exceptional leadership ability.
• Experience in planning and implementing health technology and/or data analytics solutions is preferred.
• Communication and presentation skills, both oral and written, to interact with clients and to produce reports suitable for both a public and private sector audience is additionally required.
• Ability to exercise sound judgment and negotiate with diplomacy and tact.
• Excellent Financial management skills with proven track record for achieving organizational finance goals

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