IT Applications Engineer

2 weeks ago


Queens, New York, United States JetBlue Airways Corporation Full time

**Company Overview**

JetBlue Airways Corporation is looking for an Applications Server Engineer to become a vital part of our team. This position focuses on the upkeep and support of users and solutions across the organization, utilizing technology to meet business goals and strategies.

**Primary Duties**

  • Oversee Windows Server, Azure, and associated applications
  • Conduct health assessments on the Citrix environment
  • Address critical application issues through escalation
  • Manage incidents through the Incident Management framework
  • Collaborate effectively with IT departments and business stakeholders
  • Proactively troubleshoot issues to improve the technology experience
  • Provide prompt and courteous service

**Qualifications**

  • Associate's Degree in Information Technology or relevant experience
  • A minimum of 2 years in a Network Operations Center (NOC) role
  • Familiarity with Sumo Logic and AppDynamics
  • Experience in desktop support
  • Strong time management abilities
  • Willingness to adapt to varying schedules
  • Previous experience in a call center environment

**Desirable Skills**

  • Bachelor's Degree in Information Technology or Computer Science
  • 4 years of experience in a NOC setting
  • Leadership capabilities
  • Experience with Azure technologies
  • Microsoft Certified Systems Engineer or equivalent certification
  • Understanding of PagerDuty

**Expectations for Team Members**

  • Consistent attendance and punctuality
  • Ability to work flexible hours
  • Maintain a professional demeanor
  • Participate in in-flight cleaning duties
  • Act as a Safety Ambassador to promote safety

**Equipment Used**

  • Standard computer and office equipment

**Work Setting**

  • Conventional office environment
  • On-site position

**Physical Requirements**

  • Generally not physically demanding

**Compensation Package**

  • Base salary range: $100,000 to $128,600 annually
  • Includes healthcare benefits, 401(k) plan, stock purchase options, disability insurance, life insurance, travel perks, and additional benefits


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