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Infrastructure Applications Specialist

2 months ago

Queens, New York, United States JetBlue Airways Corporation Full time

**Company Overview**

JetBlue Airways Corporation is in search of a Server Applications Engineer to enhance their technical team. This position is focused on the upkeep and support of users and solutions across the organization, utilizing technology to meet business goals and strategies.

**Primary Duties**

  • Oversee Windows Server, Azure, and application performance
  • Conduct health assessments on the Citrix environment
  • Address critical application issues promptly
  • Manage incidents through the Incident Management framework
  • Engage with IT departments and business collaborators
  • Proactively troubleshoot to improve the technology experience
  • Provide efficient and courteous service

**Qualifications**

  • Associate's Degree in Information Technology or equivalent experience
  • Minimum of 2 years in a Network Operations Center (NOC)
  • Familiarity with Sumo Logic and AppDynamics
  • Experience in desktop support
  • Strong time management abilities
  • Willingness to adapt to varied schedules
  • Previous experience in a call center environment

**Desirable Skills**

  • Bachelor's Degree in Information Technology or Computer Science
  • 4 years of experience in a NOC setting
  • Leadership capabilities
  • Experience with Azure technologies
  • Microsoft Certified Systems Engineer or equivalent certification
  • Familiarity with PagerDuty

**Expectations for Team Members**

  • Consistent attendance and punctuality
  • Ability to work flexible hours
  • Maintain a professional demeanor
  • Assist with in-flight cleanliness
  • Actively promote safety as a Safety Ambassador

**Equipment Used**

  • Computer and standard office equipment

**Work Setting**

  • Conventional office environment
  • On-site position

**Physical Requirements**

  • Generally not physically demanding

**Compensation Package**

  • Annual salary range: $100,000 to $128,600
  • Includes healthcare benefits, 401(k) plan, stock purchase options, disability insurance, life insurance, travel perks, and more