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Customer Care Specialist
2 months ago
Ethos Veterinary Health
Client Service Representative - Swing Shift
Client Care - Full Time
Ethos Veterinary Health is seeking a dedicated and enthusiastic individual to join our Client Care team as a Client Service Representative on swing shift. We believe in providing exceptional experiences for all veterinarians, pets, and pet owners, and our commitment to respect, honor, and dignity is reflected in everything we do.
Position Overview:
This role offers an exciting opportunity for a motivated Client Service Representative who is passionate about delivering quality care. The ideal candidate will be self-driven and capable of distinguishing between significant and minor issues related to clients and their pets. Flexibility to work evenings, weekends, and holidays is essential, along with a strong background in high-quality customer service.
Key Responsibilities:
- Provide a warm and compassionate welcome to clients.
- Accurately prepare and review documents and medical records.
- Educate clients about our services and best practices.
- Manage appointments, emergencies, and client inquiries with a focus on quality care and satisfaction.
- Handle admissions and discharges, scheduling follow-up appointments as needed.
- Process invoices and payments with precision.
- Maintain and update client and pet records in compliance with legal requirements.
- Assist with various administrative tasks, including scanning and emailing.
Schedule: 10:00 am - 7:00 pm, including every other weekend.
Candidate Profile:
The successful candidate will possess excellent interpersonal skills, fostering positive relationships with clients and team members. A fundamental understanding of Windows-based computer programs is required, along with proven communication skills and the ability to multitask effectively. The candidate should be proactive in seeking guidance for client-related matters where necessary and demonstrate a commitment to exceptional customer service.
Benefits:
Compensation is commensurate with experience and skill level. Full-time employees enjoy a comprehensive benefits package, including health insurance options, dental and vision coverage, disability and life insurance, flexible spending accounts, a 401(k) plan, an Employee Assistance Program, paid time off, uniforms, and a generous continuing education allowance.
Ethos is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.
