Customer Support Specialist

4 weeks ago


Waukesha, Wisconsin, United States KHS USA, Inc. Full time

About the Role:

KHS USA, Inc. is a leading manufacturer of filling and packaging systems for beverages and liquid food. We are seeking a highly skilled Customer Support Specialist to join our team.

The successful candidate will provide technical information and support for KHS USA parts sales orders. This will involve conducting technical research on part numbers, identifying components of parts, and verifying part pricing.

Key Responsibilities:

  • Receive and respond to customer inquiries regarding aftermarket parts and rebuilds
  • Conduct technical research on part numbers for sales orders
  • Identify components of parts for special kits and group of parts that make up sub-assemblies
  • Verify part pricing with the Customer Support Supervisor or Manager
  • Identify needed machine manual updates and communicate to documentation
  • Occasionally enter new part numbers into the Finesse system
  • Help identify whether customer requests are under warranty
  • May help identify Engineering Change Requests and communicate with Engineering or other groups
  • May do parts look up and pull drawings to support purchasing

Requirements:

  • An associate degree or equivalent from a two-year college or technical school
  • Five years or more of experience in customer service or parts sales for mechanical equipment; or an equivalent combination of education and experience

Benefits:

  • Medical, Dental, Vision insurance offered at 30 days of employment
  • Generous Educational Reimbursement program
  • On-call premium of two (2) hours of OT per customer call while participating in the 24/7 on-call program
  • Company-sponsored Life and Disability Insurance
  • Paid Time Off
  • Ten (10) Paid Holidays per year
  • 401K with Company Match


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