Customer Support Specialist

7 days ago


Waukesha, Wisconsin, United States Cypress HCM Full time

A leading manufacturing client in the industry is seeking a Customer Support Specialist to join their team. This role will act as an account manager for current clients, handling email and incoming calls in the aftermarket parts department. The ideal candidate will be technically savvy and have a passion for maintaining current client relationships.

Key Responsibilities:

  • Receive calls from current customers seeking aftermarket parts and rebuilds
  • Conduct technical research on part numbers for sales orders
  • Identify components of parts for special kits; group of parts that make up sub-assemblies
  • Verify part pricing with the Customer Support Supervisor or Manager
  • Identify needed machine manual updates and communicate to documentation
  • Occasionally enter new part numbers into the Finesse system
  • Help to identify whether customer requests are under warranty and Engineering Change Requests and communicate with Engineering or other Groups
  • May do parts look up and pull drawings to support purchasing

Requirements:

  • Five years of experience in customer service or parts sales for a mechanical equipment company
  • Passion for customer support and account management
  • Strong communication skills via email and phone
  • Interest in supply chain, manufacturing, and operations

This role offers a competitive salary of $56,000 to $64,000 annually, plus PTO and full health benefits, depending on skills and education level.



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