Technical Support Specialist

5 days ago


Halethorpe, Maryland, United States Cowan Systems and Cowan Management Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Cowan Systems and Cowan Management. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our staff and ensuring the smooth operation of our computer systems.

Key Responsibilities
  • Provide technical support for desktop computers, laptops, printers, and other computer-related equipment.
  • Assist staff with troubleshooting and resolving technical issues related to software and hardware.
  • Document and track technical issues using our help desk ticketing system.
  • Collaborate with other IT staff to resolve complex technical issues.
  • Perform routine maintenance tasks to ensure the stability and security of our computer systems.
  • Develop and maintain technical documentation and procedures.
  • Stay up-to-date with the latest technology trends and advancements.
Requirements
  • Bachelor's degree in Computer Science or related field.
  • At least 1 year of experience in a technical support role.
  • Strong knowledge of Microsoft Windows and Office applications.
  • Experience with desktop imaging software and enterprise-level multifunction printer/copiers/scanners.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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