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Technical Support Specialist
2 months ago
Position Overview:
The role involves managing, documenting, and resolving a significant volume of customer inquiries, averaging between 40 to 50 interactions daily. Key duties include serving as the customer's representative for issue resolution, showcasing proficient troubleshooting abilities, and addressing, diagnosing, and resolving user inquiries in a centralized help desk setting. Team collaboration is essential to ensure seamless support.
Core Responsibilities:
1. Assisting with Microsoft Outlook issues
2. Providing support for Microsoft Word
3. Troubleshooting connectivity problems
Essential Skills:
Proficiency in help desk operations, customer service, technical assistance, service desk management, troubleshooting techniques, Office 365, Windows 10, effective phone support, strong communication and interpersonal skills, customer support, Active Directory, organizational abilities, IT service management (ITSM), healthcare support, password management, and ServiceNow expertise.
Key Competencies:
Help desk operations, customer service excellence, technical support proficiency, service desk management, troubleshooting skills, Office 365 familiarity, Windows 10 support, effective communication, and customer engagement.
Additional Qualifications:
Strong phone and email communication skills are essential.
Experience Level:
Expert Level
About TEKsystems:TEKsystems is a leader in transformation, partnering with clients to activate innovative ideas and solutions that leverage new opportunities. With a workforce of 80,000, we collaborate with over 6,000 clients, including a majority of the Fortune 500, across North America, Europe, and Asia. As a prominent provider of Full-Stack Technology Services and Talent Services, we work alongside forward-thinking leaders to drive impactful change. This is the essence of true partnership. TEKsystems is part of the Allegis Group.
We are an equal opportunity employer and consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
