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Operations Support Specialist
2 months ago
This position will report to the Vice President of Agent Corporate Development and will be an integral part of the Agent Division, providing essential operations support to ensure smooth and efficient operations.
Key Responsibilities- Provide exceptional customer service support to our agent owner operators by identifying, assessing, and fulfilling customers' needs to achieve satisfaction.
- Manage all account communication professionally to include addressing issues with service and providing appropriate solutions to resolve in a timely manner.
- Support Operations, Finance, and Senior Management with all aspects of the Agent Division; to include onboarding, administration, performance reporting, and continuous improvement activities.
- Processing of owner operator settlements, verifying timesheets for accuracy, and assisting with the weekly commission process, ensuring all records are submitted accurately and on time.
- Assist with managing Cowan's agent fuel card program, fraud prevention and reporting, tolling program, and fuel tax reporting.
- This position will require working with various departments, and oversight of specific functions essential to meeting the requirements and service expectations of the business and our agent owner operators.
- Prepare and develop regular reports to support management and recommend actions by analyzing and interpreting data.
- Minimum of 4 years' work experience, administrative experience preferred.
- High school diploma or equivalent required, associate degree preferred.
- Previous intermodal/logistical or transportation industry experience preferred but not required.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
- Self-starter with excellent interpersonal skills, communication, customer service, and problem-solving skills.
- Ability to adapt and work efficiently in a collaborative, rapidly changing environment.
- Ability to structure, prioritize and manage multiple tasks simultaneously.
- Frequently required to sit, stand, walk, talk, hear, operate a computer keyboard, and speak on the telephone. Must occasionally lift and/or move up to 10 pounds.
- Able to travel as needed (range: 10% to 25%).
- Customer focused drive to meet the needs of customers and offer solutions that exceed their expectations.
- Verbal and written communication skills must be effective and professional.
- Strong organizational skills, good time management, and attention to detail.
- The ability to gather, organize, analyze, and present data.
- Ability to work successfully and professionally independently and as part of the team to achieve desired results.
