**Technical Program Manager

About the Role

Fresh Consulting is seeking an experienced Technical Program Manager to lead complex, multi-disciplinary hardware and software engineering projects. As a Technical Program Manager at Fresh Consulting, you will collaborate with external clients to understand the problem/opportunity space, define requirements, and usher projects through the entire project lifecycle.

Key Responsibilities

• Participate in the framing, scoping, and support of technical projects and programs that may consist of a variety of innovative hardware, AI, robotics, and software projects/programs.
• Ensure the successful implementation of the Fresh PMO's strategy, responsibilities, services, and deliverables. Define and embed project controls and governance in every project and program.
• Provide and maintain a capacity planning and resource tracking service across our suite of programs. Oversee project costs, and ensure project and program finances are well managed.
• Define and embed project controls and governance in every technical project and program.
• Provide project planning, milestone management, scope management, and resource forecasting.
• Proven track record of planning, executing, controlling, and closing technical projects and programs with the ability to manage a program of projects and their dependencies simultaneously.
• Ensure the projects within a program are successfully executed on time, on budget, and in scope while achieving quality by actively managing scope, schedule, resources, and risks.
• Collaborate with team members and stakeholders to understand or identify defined work problems and program goals, obtain prioritized deliverables, and discuss program impact.
• Understand, and translate external stakeholders' needs into program goals and prioritized deliverables and contribute to decisions on prioritizing goals and deliverables.
• Review key program and project health metrics pertaining, monitor potential metric deviations and define corrective actions for critical deviations.
• Ensure that all non-functional requirements (such as reliability, scalability, and security) are documented, incorporated into plans, tracked, and executed appropriately.
• Partners with stakeholders at all levels of the organization. Is perceived as a credible, strong leader, able to influence and educate at all levels of the organization to achieve strategy-aligned outcomes.
• Sets expectations with external and internal stakeholders, team members, and leaders.
• Work collaboratively to ensure end-to-end solutions are aligned with enterprise strategy, architectural standards, and practices.
• Develops comprehensive solution plans and articulates their dependencies, tradeoffs, risks, and merits to all stakeholders.
• Strong project/program management skills and experience. Holds others accountable to drive programs/projects to successful execution, agreed-upon outcomes, and builds strong dynamic teams.
• Coordinates requirements and deliverables across multiple teams, helping to resolve conflicts, dependencies, and technical tradeoffs and ensuring teams understand broad, architecture and enterprise-level priorities and how that affects sequencing.
• Communicates frequently and capably with a diverse audience, tailoring channel and message depending on needs and desired outcomes. Is influential and can drive change.
• Deal effectively with ambiguous and unstructured business and technical problems and situations.
• Contribute to an environment where people and technology thrive together to accomplish more than they could apart.
• To build trust, initiate and lead candid conversations with teams, clients, and stakeholders.
• Provide high-touch and hands-on team guidance, support, and coaching in close cooperation and collaboration across all roles and functions to facilitate increasing velocity at a sustainable pace.
• Demonstrated ability to build, develop, and coach high-performing engineering teams.
• Understand and speak of other processes and methodologies and leverage those other techniques to provide value to a team and our clients. Meeting people where they are.
• Oversees and reviews requirements, business process models, specifications, configuration changes, and recommendations related to proposed technical solutions.
• Make recommendations and drive process improvement and adoption of best practices (processes, tools, etc.) to improve PMO team efficiency and effectiveness.
• Define and implement standardized non-technical processes, models, and techniques for the project teams, generating consistency and scaling our customer-focused success team capabilities.
• Track and report on project portfolio performance, providing a real-time, comprehensive, and prioritized view of all projects in your portfolio.
• Manage changes to the program scope, schedule, and costs using appropriate multi-disciplinary project/program management methods and methodologies.

Desired Attributes of the Technical Program Manager Role at Fresh

• Organizational Savvy
• Leadership skills (a Servant Leader)
• Technical Project Management and/or Technical Program Management experience
• Relational Skills (High EQ)
• Practice in getting work done in partnership with others
• Teamwork - must be able to lead inter-company and cross-functional teams to meet objectives.
• Ability to influence others - is very skilled and comfortable informing and leading others to action on key initiatives.
• Organizational agility - must possess the ability to interface with and influence all levels of the organization and across functional boundaries.
• Strong design, hardware, software development lifecycle, or product development background.
• Organized, resourceful, and creative with excellent time management skills.
• Strong conflict resolution skills. The ability to turn conflict or friction into 'win-win' scenarios.
• An established track record of excellent follow-through and accountability.
• Experience working with multiple project management frameworks/methodologies, including waterfall, agile, SAFe, and hybrid.
• Excellent written, verbal, and presentation skills

Education/Experience

• Bachelor's degree in Electrical, Mechanical, or System Engineering, PM degree or related field.
• 8+ years of software or hardware industry experience, including systems engineering, hardware engineering, or technical product/program management experience.
• 5+ years of experience as a Technical Program Manager (TPM)
• Prior electrical or mechanical engineering experience is a plus
• Product development lifecycle (PLM) experience
• Experience communicating and representing work to senior leadership and framing discussions to gain valuable feedback and experience working with technical management teams to develop systems, solutions, and products.
• Analytical and problem-solving experience with medium and large-scale systems.
• Experience establishing and leading teams through multi-disciplinary relationships, including product management and engineering to drive product impact.
• Experience successfully running high-visibility cross-team projects
• Strong experience driving the full product lifecycle, including defining and hitting success metrics, in a startup-like atmosphere.
• Demonstrated ability to collaborate and build strong relationships with diverse teams.