Guest Service Ambassador

7 days ago


Far Hills, New Jersey, United States Montage International Full time
About the Role

We are seeking a highly skilled and enthusiastic Guest Service Agent to join our team at Montage International. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.

Key Responsibilities
  • Provide personalized service to guests, ensuring their needs are met and exceeded
  • Manage guest stay areas, including check-in, check-out, and room assignments
  • Communicate effectively with guests, colleagues, and management to ensure seamless service delivery
  • Process guest requests, including room service, amenities, and special requests
  • Monitor and maintain accurate records of guest interactions and preferences
  • Collaborate with other departments to ensure guest satisfaction and loyalty
  • Stay up-to-date on hotel services, amenities, and promotions to provide informed recommendations to guests
  • Respond to guest complaints and concerns in a professional and courteous manner
  • Participate in ongoing training and development to enhance skills and knowledge
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask effectively
  • Strong problem-solving and conflict resolution skills
  • Basic computer skills and familiarity with hotel software
  • Ability to work a flexible schedule, including weekends and holidays
  • High school diploma or equivalent required; hospitality experience preferred
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and advancement
  • Free meals and uniforms
  • Hotel discounts and perks
  • Healthcare benefits and 401(k) retirement plan
  • Daily pay incentive opportunity
About Us

Montage International is a leading hospitality company dedicated to delivering exceptional guest experiences. We are committed to creating a culture of excellence, innovation, and teamwork. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.



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