Guest Services Coordinator
2 weeks ago
Role Objective
We are seeking a dedicated and enthusiastic Guest Services Coordinator who is committed to fostering relationships and enhancing the experiences of our clients. The ideal candidate will be dependable, highly organized, possess strong leadership abilities, and be a proactive communicator and collaborative team member.
Your role will involve supporting the vision of the management by executing operational tasks essential for the daily functioning of the Dance Studio. This includes, but is not limited to, managing the front desk, delivering exceptional customer service, ensuring smooth daily operations, and liaising with other team members as necessary.
Key Responsibilities:
- Engage with clients and input data into our customer management system.
- Assist clients with enrollment and retention efforts, which involves answering inquiries, providing information about classes and performances, and selling merchandise.
- Coordinate with the teaching staff to ensure the studio operates effectively, which may include taking attendance and assisting with virtual classes.
- Relay important information and any challenges faced during daily operations to the management team.
- Prepare the studio environment for classes, ensuring cleanliness and that supplies are adequately stocked.
- Oversee the daily operations of the studio to ensure everything runs smoothly.
- Support management with digital communication platforms.
- Assist with various projects as directed by management.
Success Metrics:
- In this position, you will report directly to the management team to ensure seamless operations.
- Surprise and delight our clients with exceptional service and communication.
- Build strong relationships with parents, students, and faculty.
- Maintain positive studio operations with an energetic and proactive approach.
Qualities for Success:
We are looking for someone who is eager to contribute and strive for excellence. To excel in this role, you should possess:
- A genuine affinity for working with children.
- A strong desire to provide outstanding customer service.
- Excellent teamwork skills.
- Exceptional communication abilities.
- Initiative and a proactive mindset.
- Competence with technology.
- A keen eye for detail and a passion for organization.
- A commitment to excellence.
- The ability to prioritize tasks effectively.
- A quick learning aptitude.
- A passion for the arts and a love for people.
Position Details:
Weekly Hours:
- Sundays: 9:00 AM - 1:00 PM (4 hours)
- Mondays: 4:30 PM - 8:15 PM (3.75 hours)
- Tuesdays: 4:00 PM - 8:15 PM (4.25 hours)
- Wednesdays: 3:30 PM - 8:15 PM (4.75 hours)
Please note that the studio may be closed for a few weeks between sessions, and summer hours will differ.
Additional hours may be negotiated for remote work, but the majority of this role will be hands-on in the studio.
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