Client Service Manager
4 weeks ago
The Client Service Manager will be responsible for selling the company's complete product and service offering to its low to mid-level and strategic prospects/clients. This includes managing existing business with clients by providing support, information, and guidance, as well as researching and recommending new opportunities. The CSM will also be responsible for selling products by establishing contacts and developing relationships with new prospects and/or existing clients while recommending solutions.
Responsibilities- Maintain and manage relationships and portfolios with existing or new clients by providing support, information, and guidance, and researching and recommending new opportunities.
- Sell products by establishing contact and developing relationships with prospects and/or existing clients, and recommending solutions.
- Identify product improvements or new products by remaining current on industry trends, market activities, and competitors.
- Maintain quality service by establishing and enforcing organization standards.
- Set up meetings with existing and/or potential clients.
- Prepare and present presentations on products/services to existing and potential new clients.
- Participate on behalf of the company in exhibitions or conferences.
- Collaborate with team to achieve better results with conducting pricing strategies with purchasing and operations.
- 2+ years' experience in customer service, sales, or sales representative experience preferred.
- New Business Development, proven ability to cultivate and build new business revenue.
- Supervisor/management experience a plus.
- Proven ability to adapt and thrive in a fast-paced environment while maintaining the highest level of professionalism and integrity.
- Proven experience in selling, communicating, and negotiating with clients.
- Proven experience creating and delivering presentations tailored to the audience's needs.
- Highly motivated and goal-oriented.
- Analytical skills required - detailed data-analysis and comprehensive follow-up needed.
- Outstanding organizational, time management, attention to detail, and prioritization skills.
- Superior interpersonal skills to work closely with other team members and clients.
- Excellent judgment, effective problem-resolution skills, and the ability to balance multiple demands.
- Excellent written communication, verbal communication, and presentation skills.
- Relationship management skills and open to feedback.
- Possess an advanced understanding and ability to use Microsoft Office products, primarily Microsoft Excel, PowerPoint, Word, and Outlook.
- Ability to travel for in-person meetings with customers (with Manager's Approval) and partners and to develop key relationships.
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Client Services Manager
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