Help Desk Support Specialist

6 days ago


Dayton, Ohio, United States Apex Systems Full time
Job Title: Help Desk Analyst

Location: On-site in Dayton, OH

Pay: $23/hour

Contract: 6-month contract with possibility of extension/conversion

Shift: 40 hours, Monday-Friday, 8am-5pm

Responsibilities

We are seeking a skilled Help Desk Analyst to join our team at Apex Systems. As a Help Desk Analyst, you will be responsible for:

  1. Providing exceptional customer service to end-users via phone and email
  2. Documenting all pertinent end-user information in our Help Desk problem reporting system
  3. Building rapport and eliciting problem details from customers
  4. Prioritizing and scheduling problems, escalating when necessary to experienced technicians
  5. Recording, tracking, and documenting the help desk request problem-solving process
  6. Applying diagnostic utilities to aid in troubleshooting
  7. Accessing software updates, drivers, knowledge bases, and FAQs to aid in problem resolution
  8. Identifying and learning appropriate software and hardware used and supported by the organization
  9. Performing hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
  10. Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
  11. Testing fixes to ensure problems have been adequately resolved
  12. Performing post-resolution follow-ups to help requests
  13. Evaluating documented resolutions and analyzing trends for ways to prevent future problems
  14. Utilizing help sheets and FAQs for end-users
Position Requirements

To be successful in this role, you will need:

  1. Knowledge of basic computer hardware
  2. Experience with desktop and server operating systems, including Windows operating systems
  3. Working knowledge of a range of diagnostic utilities
  4. Good understanding of the organization's goals and objectives
  5. Exceptional written and oral communication skills
  6. Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
  7. Strong documentation skills
  8. Ability to conduct research into a wide range of computing issues as required
  9. Ability to absorb and retain information quickly
  10. Ability to present ideas in user-friendly language
  11. Highly self-motivated and directed
  12. Keen attention to detail
  13. Proven analytical and problem-solving abilities
  14. Ability to effectively prioritize and execute tasks in a high-pressure environment
  15. Exceptional customer service orientation
  16. Experience working in a team-oriented, collaborative environment

  • IT Support Specialist

    4 weeks ago


    Dayton, Ohio, United States Community Blood Center Full time

    About the RoleWe are seeking a highly skilled and detail-oriented IT Support Specialist to join our team at Community Blood Center. As an IT Support Specialist, you will play a critical role in ensuring the smooth operation of our computer systems and networks.Key ResponsibilitiesConfigure and install PCs accuratelyAssist System Administrators with server...


  • Dayton, Ohio, United States Ohio's Hospice Full time

    Position OverviewAbout the IT Support Specialist Role:This is a full-time, on-site role, Monday through Friday, from 8 AM to 5 PM. Our organization is dedicated to providing exceptional care and services to individuals during their end-of-life journey. A genuine passion for hospice care is essential for success in this position.Role SummaryThe IT Support...


  • Dayton, Ohio, United States The Greentree Group Full time

    About The Greentree GroupThe Greentree Group is a dynamic and innovative company that specializes in delivering advanced technology solutions to federal, state, and commercial clients. Our team of highly skilled professionals provides cutting-edge services and pushes the boundaries of what's possible.Our MissionWe are driven by a shared sense of purpose and...

  • Physical Therapist

    3 weeks ago


    Dayton, Ohio, United States HealthCare Support Full time

    Physical Therapist Job OpportunityWe are seeking a skilled Physical Therapist to join our team at HealthCare Support. As a Physical Therapist with our company, you will have the opportunity to work with a variety of patients and develop your skills in a dynamic and supportive environment.Benefits of Working with HealthCare SupportCompetitive compensation...


  • Dayton, Ohio, United States Ohio's Hospice Full time

    Job OverviewEssential Information about the IT Support Analyst Role:This is a full-time, on-site position with a standard work schedule.Position Summary:The IT Support Analyst is responsible for delivering technical assistance in the utilization and implementation of IT systems and procedures for the staff at Ohio's Hospice. This role encompasses...


  • Dayton, Ohio, United States Ohio's Hospice Full time

    Job OverviewEssential Information about the IT Support Analyst Role:This is a full-time position requiring on-site presence, Monday through Friday, from 8 AM to 5 PM. Our organization is dedicated to providing exceptional care and services to individuals during their end-of-life journey. A genuine compassion for hospice care is essential for success in this...

  • Front Desk Supervisor

    2 weeks ago


    Dayton, Ohio, United States Extended Stay Dayton North Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Extended Stay Dayton North. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of customer...


  • Dayton, Ohio, United States NoGigiddy Full time

    About NoGigiddyNoGigiddy is a dynamic platform that connects dedicated individuals with opportunities in the hospitality industry. Our mission is to provide exceptional guest experiences through a welcoming team of front desk professionals.Role OverviewWe are seeking a friendly and organized Front Desk Agent to join our team for on-demand roles in various...


  • Dayton, Ohio, United States Creative Financial Staffing Full time

    Front Desk Receptionist Job Summary:We are seeking a highly organized and friendly Front Desk Receptionist to manage our front office and provide exceptional support to our clients and visitors. As the first point of contact, you will handle calls, schedule appointments, and provide general administrative support.Key Responsibilities:Manage the front desk...


  • Dayton, Ohio, United States Huntington Ingalls Industries Full time

    About the RoleThis internship opportunity is designed for transitioning active-duty US military personnel to gain real-world experience in the workforce. As an Information Technology Analyst Intern, you will actively train on meaningful projects and work closely with a mentor and senior company leadership.Key ResponsibilitiesEstablish accounts, conduct...

  • Service Desk Analyst

    2 weeks ago


    Dayton, Ohio, United States Dayton Children's Full time

    Job Title: Service Desk AnalystDayton Children's is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing world-class front-line support for customer issues, including receiving, tracking, analyzing, and resolving reported issues.Key Responsibilities:Provide immediate problem analysis...


  • Dayton, Ohio, United States Extended Stay Dayton North Full time

    Job Title: Front Desk SupervisorAt Extended Stay Dayton North, we are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.Responsibilities:Assist the Front Desk Manager...


  • Dayton, Ohio, United States Creative Financial Staffing Full time

    Front Desk Receptionist Job DescriptionWe are seeking a highly organized and friendly Front Desk Receptionist to manage our front office. As the first point of contact for visitors and clients, you will handle calls, scheduling, and provide general administrative support.Key Responsibilities:Welcoming visitors and managing phone calls in a professional...


  • Dayton, Ohio, United States InnVite Hospitality Full time

    Job SummaryInnVite Hospitality is seeking a highly skilled and detail-oriented Front Desk Agent/Night Auditor to join our team. As a key member of our front office operations, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.Key ResponsibilitiesFront Desk Operations:...


  • Dayton, Ohio, United States Recovery Center of Ohio, LLC Full time

    Job Title: Certified Peer Support SpecialistRecovery Center of Ohio, LLC is seeking a Certified Peer Support Specialist to join our team. As a Peer Support Specialist, you will play a vital role in helping individuals reclaim their lives from addiction and substance use disorders.Job Summary:The Certified Peer Support Specialist will use their personal...

  • IT Support Specialist

    2 weeks ago


    Dayton, Ohio, United States CDW Full time

    IT Support Specialist Job DescriptionCDW is seeking a skilled IT Support Specialist to join our team for an 8-week project in Dayton, OH.Key Responsibilities:Device Repair: Diagnose and repair hardware issues on laptops, Chromebooks, and other devices.Preventative Maintenance: Perform regular maintenance and upgrades on devices as needed.Vendor Coordination:...


  • Dayton, Ohio, United States TriHealth Full time

    {"Job Overview": "At TriHealth, we are seeking a skilled Front Desk Receptionist to provide exceptional customer service and support to our patients and guests. As a key member of our team, you will be responsible for managing front desk responsibilities, including greeting patients, answering phone calls, and responding to inquiries." + "Key...


  • Dayton, Ohio, United States Creative Financial Staffing Full time

    Front Desk Receptionist RoleWe are seeking a highly organized and friendly Front Desk Receptionist to manage our front office at Creative Financial Staffing. As the first point of contact for visitors and clients, you will handle calls, scheduling, and provide general administrative support.Key Responsibilities:Greet visitors and manage phone calls in a...


  • Dayton, Ohio, United States Dayton Children's Full time

    Job SummaryWe are seeking a highly skilled and motivated Service Desk Analyst to join our team at Dayton Children's. As a Service Desk Analyst, you will be responsible for providing world-class front-line support for customer issues, including receiving, tracking, analyzing, and resolving reported issues.Key ResponsibilitiesProvide immediate problem analysis...


  • Dayton, Ohio, United States Aimbridge Hospitality Full time

    Job SummaryThe Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.ResponsibilitiesAssist the Front Desk Manager and/or General...