Service Manager Position
5 days ago
The Service Manager will be responsible for providing leadership to the support staff including field service technicians.
Key Job Responsibilities- Communicate job expectations, plans, monitors, and appraises job results.
- Maintain quality service by establishing and enforcing organization standards.
- Monitor personnel requirements and maintain staff by recruiting, selecting, training, coaching, counseling, and disciplining employees.
- Initiate, coordinate, monitor and enforce systems, policies and procedures.
- Facilitate corrections to employees within processes, when necessary.
- Resolve personnel and service problems by analyzing data, investigating issues, identifying solutions, and recommending action.
- Initiate and foster a spirit of cooperation and teamwork within and between departments.
- Complete production plans by scheduling and assigning personnel.
- Achieve positive work results by establishing priorities, monitor work progress, revise schedules, resolve problems, and report results through daily/weekly meetings and reports.
- Maintain safe, clean and organized work environment.
- Educate and direct personnel on the use of all control points, equipment and resources.
- Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.
- Facilitate mentor training for technicians as they train apprentices.
- Facilitate the training of new employees.
- Manage multiple forms of communication (phone calls, text, email, etc.) simultaneously.
- Develop thorough knowledge of the Company's operating standards, policies, directives, and safety instructions pertaining to the assignment.
- Monitor technician reports.
- Other duties as assigned by supervisor.
- A score card that reflects performance in areas such as safety, completion time for projects, customer satisfaction, and issue resolution.
- Management of team goals including attitude; diligence; contributions; and willingness & ability to learn new skills and information.
- Growth of existing customer services utilized.
- Driving key business initiatives as the customer needs change.
- Other key metrics prescribed by Miner Corp leadership, resulting in positive customer and Company impact.
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