Information Technology Support Specialist

4 weeks ago


New Berlin, Wisconsin, United States IEWC US Full time
Job Summary:

The IT Intern is responsible for providing help desk support to end users across the organization as it relates to hardware, software, and telephone system issues. This role serves as the primary contact for users on hardware and software Help Desk issues, receiving and troubleshooting user help desk calls through to successful resolution.

Key Responsibilities:

Serves as the first point of contact for users on hardware and software Help Desk issues.
Receives and troubleshoots user help desk calls through to successful resolution.
Handles day-to-day user administration on all systems, including the telephone system.
Troubleshoots equipment problems and places service calls with the appropriate maintenance vendors when necessary.
Coordinates outside vendor support for desktop and laptop computers.
Maintains PC images and updates/deploy them when necessary.
Makes recommendations regarding hardware and software to meet identified business needs.

Requirements:

Preferred college student actively pursuing a Bachelor's degree or an associate's degree in Information Technology.
The ideal candidate must be a highly motivated, self-directed individual capable of working under pressure within tight time frames.
Must possess a high level of initiative and energy, an enthusiasm for learning, the capability to work with minimal supervision, and a client service approach to supporting users.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical and business information and deal with several abstract and concrete variables.
Ability to work in a Windows environment, to work with your department's business applications, and with standard current computer applications.

Equal Opportunity Employer:

IEWC US is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

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