BDC Customer Care Representative

5 days ago

Evansville, Indiana, United States Kenny Kent Toyota Lexus Full time
Job Summary

We are seeking a highly skilled BDC Customer Care Specialist to join our team at Kenny Kent Toyota Lexus. As a key member of our Business Development Center, you will play a critical role in delivering exceptional customer experiences and driving sales growth.

Key Responsibilities
  • Customer Engagement: Interact with customers to identify their individual needs and opportunities for new and used car sales presentations.
  • Sales Lead Management: Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM.
  • Phone Calls and Sales Prospecting: Complete phone calls as assigned by the BDC Manager and act as a member of the BDC team, which includes cross-training for internet lead and incoming/outgoing telephone sales prospecting roles.
  • Product Knowledge: Stay informed about new products, features, accessories, and their benefits to customers.
  • Training and Development: Attend product and sales training as requested by the BDC and maintain a professional appearance.
Requirements
  • Education: High school diploma or general education degree (GED).
  • Communication Skills: Strong writing and presentation skills to write reports, business correspondence, procedure manuals, and advertising copy.
  • Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Interpersonal Skills: Ability to interpret and follow instructions shared in written, oral, diagram, or schedule form.
  • Driving Record: Clean driving record and valid driver's license.
About Us

Kenny Kent Toyota Lexus is committed to serving the communities in southern Indiana, northern Kentucky, and southeastern Illinois. We work tirelessly to earn lifelong customers through our commitment to excellence and great customer service. We value our employees and provide everything needed to make them successful, allowing us to be the best in the business year after year.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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