Customer Service Representative

20 hours ago


Evansville, Indiana, United States OneMain Holdings Inc Full time

Job Summary:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer CARE Advocate. As a key member of our customer service team, you will be responsible for resolving customer concerns and inquiries in a timely and professional manner.

Key Responsibilities:

  • Assist customers with account-related issues, including account acquisition, servicing, and collections
  • Provide exceptional customer service through digital channels, including web chat, text, and phone communications
  • Set up payment arrangements for customers experiencing financial difficulties
  • Resolve customer issues and concerns in a timely and professional manner
  • Open new loans and provide website technical assistance
  • Respond to customer service and account-related questions
  • Work with customers to resolve account matters and negotiate payment plans
  • Maintain accurate and up-to-date customer information and documentation
  • Comply with all applicable laws, policies, and procedures

Requirements:

  • High School / GED Diploma required
  • 2-4 years Call Center experience preferred
  • Proven track record of providing excellent customer service
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced team environment and multitask
  • Proficient keyboard skills and experience with Microsoft Office products
  • Ability to maintain confidentiality and handle sensitive customer information

Work Environment:

Our team is committed to providing a positive and supportive work environment. As a Customer CARE Advocate, you will have the opportunity to work in a dynamic and fast-paced team, with a focus on delivering exceptional customer service.

Benefits:

  • Competitive base pay with additional discretionary bonuses
  • Medical, dental, vision, life insurance, 401K, profit sharing, holiday and vacation time off
  • Opportunities for career growth and professional development

OneMain Holdings, Inc. is an Equal Opportunity Employer:

We are committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.



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