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Job Summary: We are seeking a highly skilled and customer-focused individual to join our team as a Premier Service Consultant (Hybrid). As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving complex issues, and promoting our products and services.

Key Responsibilities:

  • Provide top-notch customer service to our customers, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Utilize various systems and tools to initiate and assist customers, including but not limited to, telephone, email, e-care, correspondence, TTY, and online chat.
  • Develop and maintain in-depth knowledge of all company products, services, and promotions to provide best solution options and resolve customer issues.
  • Work collaboratively with other departments to resolve customer issues and promote our products and services.
  • Participate in ongoing training and development to stay up-to-date on the latest technology, devices, and company offerings.

Requirements:

  • At least one year of customer service experience, preferably in a call center environment.
  • Advanced typing and keyboarding skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.

What We Offer:

  • A competitive compensation package, including a base salary and opportunities for bonuses and promotions.
  • A comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan.
  • Opportunities for career growth and development, including training and education assistance.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.

Why Join Our Team:

  • We are a leading provider of telecommunications services, with a commitment to innovation and customer satisfaction.
  • We offer a dynamic and supportive work environment, with opportunities for career growth and development.
  • We are committed to diversity and inclusion, with a focus on creating a workplace that is welcoming and inclusive for all employees.