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Customer Service Representative

2 months ago

Evansville, Indiana, United States OneMain Financial Full time

About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer CARE Advocate. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, empowering them to understand their needs and providing solutions to meet their goals.

Key Responsibilities

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide technical support and assistance to customers, including password resets and other account-related activities
  • Handle customer complaints and concerns in a fair and respectful manner
  • Work with customers to resolve account matters and negotiate payment arrangements
  • Maintain accurate and up-to-date records of customer interactions and account information
  • Collaborate with team members to achieve individual and team targets
  • Stay up-to-date with company policies, procedures, and regulatory requirements

Requirements

  • High School Diploma or equivalent required
  • 2-4 years of call center experience preferred
  • Proven track record of providing excellent customer service and resolving complex issues
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced team environment and adapt to changing priorities

About OneMain Financial

OneMain Financial is a leading provider of nonprime consumer financial services, dedicated to improving the financial well-being of hardworking Americans. We offer a range of personal loan and credit products that help people borrow better and work towards a brighter financial future.

Our Culture

We value collaboration, innovation, and customer-centricity at OneMain Financial. Our team is driven by a passion for delivering exceptional customer experiences and making a positive impact in the communities we serve. We offer a comprehensive benefits package, including health and wellbeing options, retirement savings, and opportunities for career growth and development.