Customer Communications Specialist

7 days ago


Fort Wayne, Indiana, United States Elevate Energy Team Full time
Job Overview

Elevate Energy Partner's success in the consulting industry has been recognized by our reputable clients. As a prominent business consulting and communications firm, we are valued for our innovative customer communications strategies and ability to exceed projected sales margins. Our mission is to assist our clients in new customer acquisitions, expand their market reach, and continue to help them dominate in the renewable energy industry.

Key Responsibilities:

  • Deliver presentations to potential customers and educate them on the benefits of our client's products, services, and promotions.
  • Provide exceptional customer service and a personalized purchasing experience through active listening.
  • Identify potential customers' needs, troubleshoot issues, and customize purchases to meet their requirements.
  • Utilize product knowledge, competitive pricing, and market research to upsell our client's products and services and drive up sales revenue.
  • Ensure accurate recording of customer contact information, installation dates, and product packages.
  • Collaborate with fellow team members to strategize effective communications techniques that increase customer engagement.
  • Maintain current knowledge on our client's products, services, promotions, sales targets, and campaign goals through virtual conference calls and on-site training.
  • Work with Sales Executives and senior-level Customer Service team members to establish and attain targets and goals.

Preferred Skills:

  • Persuasive communication skills to effectively engage our targeted audience.
  • Entrepreneurial spirit and competitive drive to exceed client goals and expectations.
  • Team-spirited and adaptable to working in fast-paced environments.
  • Solution-oriented and proactive in finding answers to challenges.
  • Professional representation of our clients and dedication to building long-lasting relationships with consumers.

Basic Qualifications:

  • High School Diploma or equivalent qualifications required.
  • Bachelor's Degree in Business Administration, Management, Entrepreneurship, Communications, or related fields preferred.
  • 1-3 years of experience in Sales, Promotions, Customer Service, or related fields preferred.
  • Reliable transportation to on-site location.

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