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Customer Service Representative

2 months ago


Mankato, Minnesota, United States Taylor Corporation Full time

About Taylor Corporation

As a leading provider of innovative solutions, Taylor Corporation is seeking a highly skilled Customer Service Representative to join our team. With a strong focus on customer satisfaction, we strive to deliver exceptional service and support to our clients.

Your Opportunity:

In this role, you will play a critical part in ensuring our customers receive top-notch service and support. Your responsibilities will include:

  • Providing Exceptional Customer Service: Respond to customer inquiries, resolve issues, and provide solutions to meet their needs.

  • Representing the Company: Serve as a representative of Taylor Corporation, upholding our values and standards.

  • Developing Best Practices: Collaborate with the team to identify opportunities for process improvements and implement new procedures to enhance customer experience.

  • Building Relationships: Foster strong relationships with customers, understanding their needs and preferences to deliver personalized service.

  • Staying Up-to-Date: Stay current with industry trends, products, and services to provide accurate and informed support to customers.

Requirements:

  • High School Diploma or Equivalent: A minimum of a high school diploma or equivalent is required.

  • Customer-Related Experience: A minimum of 1 year of experience in a customer-facing role is preferred.

  • Strong Communication Skills: Excellent verbal and written communication skills are essential for success in this role.

  • Interpersonal and Problem-Solving Skills: Strong interpersonal, problem-solving, follow-up, and organizational skills are necessary to excel in this position.

  • Computer Proficiency: Proficiency in computer programs and software is required.

About Taylor Corporation:

Taylor Corporation is a family-owned business with a rich history of innovation and customer satisfaction. We offer a comprehensive benefits package, including health insurance, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO), and 64 hours of annual holiday pay.

Equal Opportunity Employer:

Taylor Corporation is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment where everyone has the opportunity to succeed.