Contact Center Infrastructure Specialist

2 weeks ago


Tustin, California, United States SchoolsFirst Federal Credit Union Full time
Overview

SchoolsFirst Federal Credit Union is seeking a highly skilled Contact Center Engineer to join our team. This role requires a strong understanding of telecommunications infrastructure, contact center systems, and unified communications technologies.

Job Description

This position involves designing, administering, configuring, installing, provisioning, monitoring, and troubleshooting Contact Center systems to ensure availability, capacity, and performance. The successful candidate will collaborate with peers, architects, project managers, managers, and business stakeholders on design, strategy, and project activities.

  • Support SchoolsFirst's complex telecommunications infrastructure, focusing on key functional areas such as Routing and Switching, Voice & Collaboration, and Contact Center.
  • Design, install, and configure systems for the telecommunications infrastructure, adhering to best practice principles.
  • Implement highly available solutions to minimize repair and recovery efforts from hardware or software failures.
Required Skills and Qualifications

The ideal candidate will possess:

  • Bachelor's Degree in a technical major, such as engineering or computer science, or equivalent years of experience.
  • 5-7 years of contact center application and IP telephony experience.
  • Advanced knowledge of UC/CC applications, including Genesys, Cisco Unified Contact Center Enterprise, Avaya, Five9, and 8x8.
  • Advanced knowledge of IP telephony architecture, including SIP trunks, SBCs, Media Gateways, FXS/FXO, Codecs, and more.
Salary and Benefits

We offer a competitive salary range of $113,583.00 - $170,375.00, along with a comprehensive benefits package.



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