Unified Communications Engineer

2 weeks ago


Tustin, California, United States SchoolsFirst Federal Credit Union Full time
Description of Job

This position is responsible for ensuring the effective design, administration, configuration, installation, provisioning, monitoring, and troubleshooting of Contact Center systems to guarantee availability, capacity, and performance. This includes collaborating with colleagues, architects, project managers, managers, and business stakeholders on design, strategy, and project activities.

Responsibilities
  • Support SchoolsFirst's complex telecommunications infrastructure, focusing on key functional areas like Routing and Switching, Voice & Collaboration, and Contact Center.
  • Implement high-availability solutions to minimize repair and recovery efforts from hardware or software failures.
Skills and Qualifications

The ideal candidate will possess:

  • Bachelor's Degree in a technical major, such as engineering or computer science, or equivalent years of experience.
  • 5-7 years of contact center application and IP telephony experience.
  • GCX-GCD Genesys Cloud CX Certified Developer preferred.
Benefits Package

We offer a comprehensive benefits package, including a salary range of $113,583.00 - $170,375.00, to support your career growth and well-being.



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