Administrative Resource Center Coordinator

1 week ago


New York, New York, United States Ballard Spahr LLP Full time
Job Title: ARC Coordinator

Ballard Spahr LLP is seeking a highly skilled ARC Coordinator to join our Administrative Resource Center team. As a key member of our team, you will provide document production, administrative, and clerical support to lawyers, support staff, and administrative personnel on a firm-wide basis.

Key Responsibilities:
  • Monitor and manage service and resource requests through various systems, including ServiceNow, BigHand, and MS Teams.
  • Assess workflow priorities, manage work assignments, and monitor special projects to ensure timely completion.
  • Ensure adequate staffing to meet demand, including the need for overtime, and maintain quality control through proofreading and editing of work product.
  • Develop and implement policies and procedures to enhance user services, participate in recruiting and training new ARC personnel, and provide support to management regarding staff performance.
Requirements:
  • 3+ years of experience in law firm operations, Practice Support, or Word Processing.
  • Substantial word processing and legal experience required.
  • Advanced knowledge of computer applications and document management systems, including MS Office and Kofax Power PDF.
  • Experience with legal-specific software, such as AIA, iManage, WorkShare, and BigHand, highly desirable.
What We Offer:
  • An excellent benefits package, including medical, fertility benefits, travel and lodging expenses, and a 401(k) retirement savings plan.
  • A generous paid time off program and opportunities for professional growth and development.
  • A commitment to diversity and inclusion, with a focus on creating a culturally diverse environment.

Ballard Spahr LLP is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to fostering a workplace that values and respects all individuals, regardless of their background, identity, or experience.



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