Service Coordinator
4 weeks ago
At Liberty Military Housing, we're dedicated to providing military families with comfortable, well-maintained homes in inviting communities across the United States. As a Service Coordinator, you'll play a crucial role in ensuring our residents receive exceptional service and support.
Responsibilities- Schedule and conduct home inspections to ensure a smooth move-in/move-out process.
- Assist with ordering and scheduling vendor services to meet resident needs.
- Maintain and monitor make-ready boards to ensure timely completion of work orders.
- Collaborate with the maintenance team to assign and schedule service requests efficiently.
- Provide residents with accurate information regarding move-out charges and final inspection results.
- Create purchase orders for vendor maintenance services and products.
- Generate work orders for make-readies and other maintenance service requests.
- Close work orders/tickets once services are completed.
- Schedule and monitor water intrusion, communicating with residents and following up as needed.
- Follow up with residents after services are rendered to ensure satisfaction.
- Promote positive resident relations by responding to concerns and requests in a timely manner.
- Address and follow up on customer service concerns from Satisfacts surveys.
- Maintain systems and logs, including Keytrak, pest control, and vendor/product records.
- Perform administrative tasks, including email communications and data entry into various software systems.
- Distribute correspondence and notices to residents, including 3-day notices and move-out charges.
- Participate in property walks and inspections to ensure community maintenance standards are met.
- 1-2 years' experience in residential property management or customer service preferred.
- Prior work with vendors or ordering services preferred.
- Proficiency in personal computer skills, including Microsoft Office and software applications like Yardi and Payscan.
- Effective communication and interaction with customers, vendors, management, and coworkers.
- Strong service and interpersonal skills.
- Ability to work in a fast-paced environment, multitask, and prioritize duties to meet operational objectives.
- Positive and professional demeanor in all interactions.
- Ability to operate a motor vehicle and travel to other locations as needed.
- Knowledge of OSHA laws and regulations.
- Medical, dental, and vision insurance.
- Life and AD&D insurance.
- 401k retirement plan with company match.
- Employee Stock Ownership plan.
- Incentive bonus program.
- 10 paid holidays per year.
- 40 hours paid sick leave per year.
- 80 hours paid vacation per year.
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