Assistant Director of Financial Aid

1 week ago

Lewiston, Maine, United States Bates College Full time
Job Title: Assistant Director of Financial Aid

Bates College is seeking an experienced and skilled Assistant Director of Financial Aid to join our team. As a key member of our financial aid staff, you will play a critical role in supporting access and affordability for Bates students.

Job Summary:

The Assistant Director of Financial Aid will be responsible for analyzing financial aid applications, calculating eligibility, and awarding financial aid to students. You will also advise students and parents on financial aid policies, application processes, and associated timelines. Additionally, you will oversee financial aid awarding and notification for Study Abroad programs and work closely with campus partners to support recruitment and retention efforts.

Key Responsibilities:
  • Provide exceptional customer service and counseling to students and families as they make decisions about college planning and financing.
  • Manage a caseload of students and families, serving as their point of contact from initial application to graduation.
  • Calculate eligibility for institutional need-based aid and Federal Title IV aid by analyzing US federal income tax forms and other financial documentation.
  • Counsel students and parents regarding institutional and federal eligibility requirements, processes, and timelines.
  • Oversee financial aid awarding and notification for Study Abroad programs.
  • Calculate the cost of attendance and repackaging aid for study abroad participants.
  • Communicate with study abroad programs regarding student eligibility and payment information, as well as prepare visa letters for students.
  • Certify state scholarships.
  • Review outside scholarships and adjust financial aid awards to ensure compliance with federal financial aid regulations.
  • Assist in communication outreach to prospective and continuing students.
  • Participate in Admission events and make occasional presentations to visitors and campus partners.
  • During heavy volume periods, assist with front-line office coverage (phone calls, emails, and drop-in visits).
Requirements:
  • Bachelor's degree required.
  • 1-3 years of financial aid or adjacent experience within a higher education setting.
  • Commitment to equity and inclusion, and serving the needs of a culturally and educationally diverse community.
  • Excellent written and verbal communication skills.
  • Strong interpersonal skills and the ability to interact with students and families in a positive, professional, and highly confidential manner.
  • Enthusiasm for higher education and the mission of the liberal arts.
  • Strong organizational (time, task, and project management) skills.
  • Attention to detail and a sense of humor.
  • Demonstrated ability to take initiative and follow-through.
  • Commitment to continuous professional growth and learning.
  • Proficiency in basic computer applications and comfort using multiple computing platforms, and a willingness and ability to learn technology applications and systems as needed.
  • Ability and willingness to work occasional weekends and evenings.
Benefits:

Bates College offers competitive salaries, excellent benefits (health, dental, sick leave, 24 days of vacation, 2 personal days, 13 paid holidays, dependent care subsidy, free parking, access to library and athletic facilities & more), and a supportive, collegial environment in a drug and smoke-free workplace.

Bates College is committed to the principle of equal opportunity and providing an educational and work environment free from discrimination. The college prohibits discrimination on the basis of race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or gender expression, age, disability, genetic information or veteran status and other legally protected statuses in the recruitment and admission of its students, in the administration of its education policies and programs, or in the recruitment of its faculty and staff.

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