Medical Front Desk Coordinator

7 days ago


Richland Hills, Texas, United States The Lung and Sleep Center of North Texas Full time

Company Overview

The Lung and Sleep Center of North Texas is a leading pulmonary and sleep medicine clinic dedicated to delivering exceptional healthcare services. With three facilities equipped to handle a high volume of patients, we strive for comprehensive and compassionate medical treatment.

Job Description

We are seeking an experienced Front Desk Administrator to join our dynamic team. As the first point of contact for patients, you will play a crucial role in ensuring efficient and compassionate service. Your warm demeanor, excellent organizational skills, and outstanding communication abilities will make a significant impact.

Duties and Responsibilities

  • Obtain pre-authorizations & manage incoming referrals from other physicians.
  • Maintain waiting room.
  • Patient Check-In/Check-Out: Greet patients, verify their information, collect co-pay and/or deductible, and assist with the necessary paperwork for appointments.
  • Appointment Scheduling: Efficiently manage appointment bookings, register and schedule patients to ensure the clinic's schedule runs smoothly.
  • Telephone and Email Communication: Answer multiple phone lines. Handle patient inquiries, appointment confirmations, and general queries via phone and email while documenting encounters in the electronic medical records system.
  • Insurance Verification: Verify patient insurance information and ensure accurate billing details are collected.
  • Medical Records Management: Maintain organized and up-to-date medical records for each patient.
  • Patient Assistance: Provide directions, information, and support to patients as needed.
  • Collaboration: Coordinate with medical staff, administrators, and other departments to ensure efficient patient flow.
  • Adherence to Protocols: Follow clinic policies, procedures, and regulatory guidelines, including HIPAA.

Requirements

  • High school diploma or equivalent.
  • Strong computer skills.
  • Familiarity with medical terminology, insurance verification procedures, and appointment scheduling.
  • Empathetic and friendly demeanor, with the ability to provide exceptional patient care.
  • Previous experience as a medical receptionist or in a customer-facing role, ideally within a healthcare setting.

Preferred Qualifications

  • Ability to cross-train with back office.
  • Familiarity with medical terminology, insurance procedures, and appointment scheduling.
  • Ability to work M-Th 8:30-5pm, F 8:30-1pm.

Benefits and Compensation

PTO, Medical
Estimated annual salary: $34,000 - $40,000 based on experience, depending on the starting rate of $16.50 per hour or higher.



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