Front Desk Associate Professional
4 days ago
The Front Desk Associate serves as the initial point of contact for guests and visitors, delivering outstanding customer service and support. This role is responsible for managing check-in and check-out procedures, handling reservations, addressing inquiries, and maintaining smooth front desk operations.
About Roberts Resorts & Communities
This company operates nationally and is growing by the day. At Roberts Resorts & Communities, we're on a mission to build community and fulfilling dreams. Through our core values of resourcefulness, integrity, passion, and epic customer service, we're dedicated to making a difference in the lives of 30,000 people.
Responsibilities:
- Establish positive relationships with guests, residents, prospective residents, and vendors through courteous and professional interactions.
- Efficiently manage incoming calls, handling reservations and addressing customer inquiries promptly and accurately.
- Provide assistance and respond to queries via online chat to enhance customer experience.
- Report resort comments, suggestions, and complaints to the General Manager for timely resolution.
- Conduct seamless check-in and check-out processes, managing reservations and accommodating walk-in guests effectively.
- Collect rent, deposits, and payments for various services using Rent Manager and Camp spot platforms.
- Initiate collection calls for site rental payments as instructed, ensuring timely payments.
- Utilize email communication to correspond with residents and potential guests as required.
- Maintain organized resort files, reports, and records, ensuring accuracy and completeness.
- Upload resident files and communications to Rent Manager for documentation and tracking purposes.
- Prepare and distribute resort communications such as newsletters, rule reminders, and violation notices.
- Monitor office supplies inventory and place orders as necessary to ensure availability.
- Manage mail and packages, sorting and distributing them to designated mailboxes.
- Secure documents for leases and maintain confidentiality of sensitive information.
- Input meter readings accurately to track usage and manage utility billing processes.
- Coordinate with maintenance personnel to address guest concerns and resolve any potential issues promptly.
Estimated Salary: $45,000 - $55,000 per year, depending on location and experience.
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