Account Services Representative
2 days ago
We are seeking a highly skilled Account Services Representative to join our team at Westgate Resorts. As an Account Services Representative, you will be responsible for maintaining the best possible portfolio performance and customer service on accounts.
Key Responsibilities- Communicate with owners by telephone to collect past due monies owed on accounts, including past due payments, down payments, maintenance, taxes, and use fees.
- Identify accounts that require additional research or skip tracing and take necessary action to ensure timely contact.
- Provide accurate information to owners regarding their accounts during every communication.
- Follow training and quality models to ensure proper Account Services methods are used and quality customer service is provided.
- Customer Service Representative experience preferred.
- Call Center experience preferred.
- A dedicated homework space free from distractions and interruptions.
- A stable internet connection with a minimum download speed of 100 Mbps and an upload speed of at least 10 Mbps.
- Comprehensive health benefits, including medical, dental, and vision.
- Paid Time Off (PTO) – vacation, sick, and personal.
- Paid Holidays.
- 401K with a generous company match.
- Get access to your pay as you need it with our Daily Pay benefit.
- Family benefits, including pregnancy, parental leave, and adoption assistance.
- Wellness Programs.
- Flexible Spending Accounts.
- Tuition Assistance.
- Military Leave.
- Employee Assistance Program (EAP).
- Life, Disability, Accident, Critical Illness & Hospital Insurance.
- Pet Insurance.
- Exclusive discounts for Team Members.
- Advancement & development opportunities.
- Community Involvement Programs.
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other protected status under federal, state, or local law.
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