Patient Account Representative

5 days ago


FL United States Center for Orthopedic and Research Excel Full time
Job Title: Patient Account Representative

We are seeking a highly skilled and detail-oriented Patient Account Representative to join our team at Center for Orthopedic and Research Excel. As a Patient Account Representative, you will play a critical role in ensuring the smooth operation of our medical billing and collections process.

Key Responsibilities:
  • Customer Service: Provide exceptional customer service to patients, answering their inquiries and resolving any billing or account-related issues in a timely and professional manner.
  • Billing and Collections: Analyze and resolve patient accounts, ensuring accurate and timely billing and collections. Work with patients to arrange payment plans and resolve outstanding balances.
  • Communication: Effectively communicate with patients, providers, and internal departments to ensure seamless coordination and resolution of billing and account-related issues.
  • Problem-Solving: Identify and resolve complex billing and account-related issues, utilizing strong analytical and problem-solving skills.
  • Compliance: Ensure compliance with all relevant laws, regulations, and company policies related to medical billing and collections.
Requirements:
  • Education: High school diploma or equivalent required.
  • Experience: Minimum of two to three years of experience in medical billing or collections in a physician clinic or hospital environment.
  • Skills: Advanced computer knowledge, including Windows-based programs; knowledge of medical billing and collection policies and procedures, ICD, and CPT coding; and excellent communication and problem-solving skills.
Working Conditions:

This is a full-time position in a normal office environment. The ideal candidate will be able to work in a fast-paced environment, multitask, and maintain attention to detail.



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