Key Account Representative
5 days ago
Job Summary: We are seeking a highly skilled and compassionate Key Account Representative to join our team at Deckers Brands. As a Key Account Representative, you will be responsible for delivering an elevated customer service experience and ensuring accurate and timely order placement, management, and shipment from start to finish while maintaining a specific territory of key accounts.
Key Responsibilities:
* Answer inbound calls from dealers, sales representatives, and in-house departments to assist and research various questions in a timely manner
* Process orders, returns, modifications, credit memos, and debit memos for dealers and sales representatives
* Maintain the order books for accounts in a predefined territory of key accounts for specific brand(s) - HOKA ONE ONE, Teva, Sanuk, Koolaburra, and UGG
* Provide regular reporting to sales teams with order book status and ensure EDI orders upload properly
* Communicate effectively with various in-house departments to ensure accuracy and timeliness with wholesale orders and shipments
* Coordinate with vendor compliance manager on key accounts while partnering with levelers and reservation specialists to maintain orders and reservations
* Build customer relationships - earn their loyalty and trust by being kind and helpful
* Adhere to department policies regarding wholesale orders processes
Requirements:
* 4-6 years of project coordination and customer contact handling utilizing both written and verbal communication
* Bachelor's degree preferred
* Proficiency with technology and its function as a resource for solving problems
* Proficiency in Microsoft Applications
What We Offer:
* Competitive pay and bonuses
* Financial planning and wellbeing
* Time away from work
* Extras, discounts, and perks
* Growth and development
* Health and wellness
Location: Denver, CO
Salary: $25/hr
Equal Employment Opportunity: Deckers Brands is an equal opportunity employer and welcomes qualified applicants regardless of their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition, and all of the other beautiful parts of your identity.
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