Emergency Room Patient Registration Specialist

2 weeks ago


Libertyville, Illinois, United States Advocate Health Full time

Position Overview:
This role focuses on the precise collection and evaluation of essential information to facilitate patient registration across various insurance categories. Key duties include maintaining effective communication with patients, confirming identities, and ensuring the accuracy of recorded data. Furthermore, involvement in revenue cycle operations, minimizing payment denials, and managing financial transactions are vital components of this position.

Company Overview:
Advocate Health is committed to optimizing patient registration processes and delivering outstanding customer service within healthcare environments.

Key Responsibilities:

  • Collect and assess demographic, insurance, and clinical information for patient registration with accuracy.
  • Identify and mitigate communication challenges for patients with unique needs.
  • Confirm physician orders and guarantee correct billing procedures.
  • Clarify insurance benefits and payment alternatives to patients.
  • Engage in revenue cycle tasks to avert payment denials and enhance collections.
  • Execute general clerical responsibilities and assist the department as needed.
  • Exhibit exceptional customer service during the patient registration process.

Qualifications:

  • High school diploma or equivalent is required.
  • Preferred 2-3 years of experience in a healthcare environment.
  • Strong organizational and data entry capabilities.
  • Effective communication and customer service skills.
  • Basic proficiency in mathematics and business writing.
  • Familiarity with office equipment and computer systems.

Physical Demands:

  • Ability to thrive in fast-paced and sensitive work settings.
  • Regularly required to sit, stand, walk, and perform data entry tasks on a computer.
  • May need to lift items weighing up to 10 lbs and push carts weighing up to 50 lbs.
  • Exposure to office noise and various medical conditions is expected.
  • Willingness to work weekends, holidays, and varying shifts.
  • Potential to lift up to 35 pounds without assistance.

This job description delineates the primary responsibilities and qualifications for the role, reflecting the essential nature of the work anticipated in this position.



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