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Emergency Room Patient Registration Specialist
2 months ago
Position Overview:
This role is essential in the accurate collection and evaluation of vital information necessary for patient registration across various insurance categories. Key duties include effective communication with patients, confirming identities, and meticulously documenting information. Furthermore, the position involves supporting revenue cycle operations, mitigating payment denials, and managing financial transactions.
Company Overview:
Advocate Health is committed to streamlining patient registration processes while delivering outstanding customer service within healthcare environments.
Key Responsibilities:
- Collect and analyze demographic, insurance, and clinical information for patient registration with precision.
- Identify and address communication challenges for patients with unique needs.
- Verify physician orders and ensure the accuracy of billing procedures.
- Clarify insurance benefits and payment alternatives to patients.
- Engage in revenue cycle tasks to minimize payment denials and enhance collections.
- Perform general administrative duties and provide assistance to the department.
- Exhibit exceptional customer service during the patient registration process.
Qualifications:
- High school diploma or equivalent is required.
- Preferred 2-3 years of experience in a healthcare environment.
- Strong skills in data entry and organization.
- Effective communication and customer service abilities.
- Basic mathematical and business writing skills are necessary.
- Proficient in computer use and familiar with office equipment.
Physical Requirements:
- Capability to function in fast-paced and sensitive environments.
- Regularly required to sit, stand, walk, and perform data entry tasks on a computer.
- May need to lift items weighing up to 10 lbs and push carts weighing up to 50 lbs.
- Exposure to office noise and various medical conditions is expected.
- Availability to work weekends, holidays, and varied shifts is necessary.
- Potential lifting requirement of up to 35 pounds without assistance.
This job description outlines the primary responsibilities and qualifications for the role, reflecting the essential nature of the work expected in this position.
