Bilingual Sales and Billing Specialist

2 days ago


Rapid City, South Dakota, United States Assurant Full time
Job Summary

Assurant is seeking a highly skilled Bilingual Sales and Billing Specialist to join our team. As a key member of our sales team, you will be responsible for cultivating and developing customer relationships to identify and present sales opportunities. You will work closely with customers and clients through inbound calls to create a positive, memorable call experience, while helping customers to protect everything that matters most.

Key Responsibilities
  • Cultivate and develop customer relationships to identify and present sales opportunities.
  • Work closely with customers and clients through inbound calls to create a positive, memorable call experience.
  • Apply sales tools and techniques to identify cross sell opportunities and sell extended service contracts.
  • Actively listen to customer's needs and concerns to provide successful solutions to ensure the customer feels supported and valued.
  • Resolve customer questions and provide resolution to existing customer contracts and conduct file maintenance.
  • Navigate multiple programs/software for information gathering, trouble shooting and transaction processing.
  • Strive to meet and exceed department metrics and business goals.
  • Adhere to all company policies and procedures.
Requirements
  • High school diploma or GED.
  • 6 months previous customer service experience.
  • Able to work 8-hour shift/40 hours a week/between the hours of 6:00 am MST - 6:00 pm MST.
  • Sales Aptitude.
  • Strong work ethic.
  • Ability to adapt to change.
  • Positive attitude.
  • Excellent customer service skills.
  • Must be bilingual, fluent verbal communication in both Spanish and English. Pay differential will be provided.
What We Offer

Assurant offers a competitive salary and benefits package, including a pay differential for bilingual employees. We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law.



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