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Operations Specialist

2 months ago

Rapid City, South Dakota, United States BCForward Full time
Job Summary

We are seeking a highly motivated and detail-oriented Client Services Specialist to join our team at BCforward. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Provide timely and accurate responses to client inquiries and issues
  • Assist with the resolution of complex client problems and escalated issues
  • Stay up-to-date on new product developments and process enhancements impacting our services
  • Collaborate with internal teams to ensure seamless delivery of services to clients
  • Perform vendor oversight functions to ensure SLAs are met
  • Provide support for various HBS processes, including debit card updates, debit card monitoring, billing, and enhanced IDV support
Requirements
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proficiency in Excel and other Microsoft Office tools
  • Experience in operations, wealth management, or financial services
  • Strong analytical and problem-solving skills
What We Offer
  • A comprehensive benefits package, including major medical, HSA, dental, vision, and 401k
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
About BCforward

BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. We champion the power of human potential to help companies transform, accelerate, and scale.