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Tax Office Supervisor

1 month ago

Brockton, Massachusetts, United States H&R Block Full time
Job Summary

We are seeking a highly motivated and organized Associate Team Leader to support our retail tax office during the busy tax season. As a key member of our team, you will be responsible for ensuring exceptional client service and quality execution of our service standards.

Key Responsibilities

- Support the Multi-Unit Team Leader in overseeing daily operations and ensuring quality execution of our service standards
- Execute and hold tax office associates accountable to service standards execution and client service experience
- Serve as point of contact for onsite escalated client service concerns
- Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines

Requirements

- Prior experience working in customer service or a similar role
- Strong organizational skills and ability to plan and manage day-to-day office operations
- Customer-centric mindset and strong communication skills
- Computer proficient with the ability to use MS Office

About Us

H&R Block is a leading provider of tax preparation and financial services. We are committed to helping our clients achieve their financial goals and providing a positive work environment for our associates. If you are a motivated and organized individual who is passionate about delivering exceptional client service, we encourage you to apply for this exciting opportunity.