Patient Registration Team Leader

1 month ago


Brockton, Massachusetts, United States Brockton Hospital Full time
Job Summary

We are seeking a highly skilled and experienced Patient Registration Team Leader to join our team at Brockton Hospital. As a key member of our Patient Access department, you will be responsible for overseeing the daily functions of our Patient Registration Representatives, training new hires, and resolving issues within the scope of their responsibilities.

Key Responsibilities
  • Serve as a resource for Patient Registration and Admitting staff and other associates regarding department policies and procedures.
  • Assist with orientation and training of new team associates, cross-training for team associates, and ongoing education and development.
  • Acquire and maintain proficiency in all registration and admitting practices and operations specific to team responsibilities.
  • Review reports and/or auditing activity to identify accounts with inaccurate and/or missing data, including patient demographic, guarantor, insurance, and physician information.
  • Work with the Supervisor and Director of Patient Access to identify opportunities for process improvement and/or corrective action regarding data integrity performance of associates.
  • Function as a working member of the registration team and be expected to be a subject matter expert.
  • Act as a resource for admitting staff as needed, maintaining close contact with the Nursing Liaison and Admitting Officer.
  • Assist with the completion of department projects and activities within established parameters to maximize productivity and achieve department goals.
  • Develop and maintain necessary training materials.
  • Knowledgeable of all the team's job responsibilities and able to assist in that responsibility when necessary.
  • Document issues and identify opportunities for improvement in processes and procedures, discussing with the Director or designee and providing written recommendations.
  • Ensure that Department staff acquires an understanding of their role as it relates to the functioning of the Financial Division as well as interrelationships with other hospital Departments.
  • May serve as primary contact for Department in absence of Director and Supervisor.
Requirements
  • Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization may exist.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Must be able to reasonably make appropriate judgment in communications and actions with department associates, patients, physicians, hospital associates, outside agencies, and vendors.
  • Must have excellent customer service skills, ability to work independently, be self-motivated, and type 35 wpm.
  • Some Supervisory experience a plus.
Education/Experience/Licenses/Technical/Other
  • Education: High school diploma or equivalent required. Post High School Education in Business or Healthcare preferred or equivalent experience.
  • Experience: Some Supervisory experience a plus.
  • Certification/Licensure: N/A
  • Software/Hardware: N/A
  • Other: N/A


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