Heavy Equipment Service Supervisor

2 weeks ago

Memphis, Tennessee, United States Snider Fleet Solutions Full time
Join a team that values dedication and excellence in service.

Snider Fleet Solutions stands as a prominent name in the commercial tire and retread service industry, recognized for our innovative solutions tailored for both individual truck operators and extensive multi-location fleets. Our commitment extends beyond in-shop services to provide 24/7 emergency roadside assistance, ensuring our clients receive unparalleled support. We pride ourselves on going above and beyond in every aspect of our work.

What We Provide:
  • Comprehensive Paid Time Off (PTO) including personal, holiday, sick, and vacation days
  • Opportunities for career advancement
  • 401(k) retirement savings plan
  • Profit-sharing options
  • Medical, Dental, and Vision insurance
  • Employer-Paid Life Insurance
  • Employer-Paid Short Term Disability coverage
  • And much more
We are on the lookout for a dedicated individual who embodies our commitment to excellence to take on the role of Mechanical Service Manager.

The Mechanical Service Manager is responsible for directing daily service operations and distributing work orders to Heavy Duty Truck and Trailer Technicians. This role includes overseeing the quality of work performed, ensuring adherence to safety protocols, and meeting customer expectations in a timely and efficient manner. Strong interpersonal and leadership skills are essential, as teamwork is crucial for our success. This position involves communication with both local and national account clients in the transportation sector.

Key Responsibilities:
  • Receive, create, and assign service work orders to qualified technicians.
  • Drive the growth and productivity of technicians, ensuring they meet or exceed revenue targets.
  • Assist management in maintaining accurate employee records, including certifications and evaluations.
  • Coordinate with the parts department to manage inventory levels effectively.
  • Support the hiring and training processes for mobile mechanics and administrative staff.
  • Oversee departmental financials, including payroll and operational expenses.
  • Monitor the quality of service work completed.
  • Ensure operational practices align with company standards.
  • Verify accuracy of work orders prior to closure.
  • Generate work orders for products exiting the parts room.
  • Provide support to sales staff through service quotes and customer inquiries.
  • Communicate completed repairs to customers clearly and effectively.
  • Manage scheduled fleet work and customer-specific needs.
  • Ensure service trucks are maintained according to company schedules.
  • Submit service department invoices for approval and payment.
  • Assist in managing inventory in accordance with company policies.
  • Participate in warehouse duties, including inventory management and billing processes.
  • Conduct daily safety and compliance checks of service areas and equipment.
  • Ensure proper branch opening and closing procedures are adhered to.
  • Guarantee the branch is adequately staffed and equipped.
  • Adhere to all safety regulations and demonstrate a safety-first mindset.
  • Exhibit excellent attendance and punctuality.
  • Comply with all company policies and values.
Work will involve a mix of office and service shop environments. Employees may encounter various conditions, including exposure to fumes and noise typical of a service center.
Ideal Candidate Profile:
  • Associate's Degree in Business or related fields; a four-year degree is preferred.
  • A minimum of 2 years of experience in the industry or a related management role.
  • Familiarity with software such as Paylocity and AS400 is advantageous.
  • A clean driving record is essential.
Certifications and Licenses:
  • Valid Class C Driver's License or equivalent, with insurability under company standards.
  • Preferred: Federal Annual and Brake Inspector certification.
  • Commercial TIA certification required within six months of employment.
  • Medium/Heavy Truck ASE certifications or equivalent preferred.
Skills and Competencies:
  • Ability to pass background checks and drug screenings.
  • Consistently safety-conscious.
  • Proficient in Microsoft Office Suite and capable of learning additional software.
  • Strong leadership, organizational, and time management skills with attention to detail.
  • Ability to manage inventory and generate reports.
  • Reliable, self-motivated, and able to work independently.
  • Effective communicator with all organizational levels and clients.
  • Understanding of customer portfolios and potential growth opportunities.
  • Exceptional customer service and communication skills.
  • Analytical thinker with business insight.
  • Adaptable to changing conditions and capable of sound decision-making.
  • Knowledge of OSHA regulations and fleet operations.
  • Familiarity with diesel and gasoline-powered heavy trucks.
  • Understanding of OEM and aftermarket parts within the industry.
Bring your expertise and commitment to excellence. Join us in our mission to deliver outstanding service.

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