Customer Service Specialist
2 weeks ago
The Michigan Institute of Urology is seeking a dedicated Customer Service Specialist to join our Centralized Call Center team. This role is essential in managing incoming communications and ensuring a seamless experience for our patients.
Key Responsibilities:
- Handle a variety of telephone inquiries, including patient and physician calls.
- Schedule appointments for new patients, routine visits, and diagnostic tests using our Practice Management software.
- Collect and verify demographic information for new patients, ensuring accurate electronic health records.
- Facilitate communication by forwarding messages to the appropriate medical staff.
- Maintain confidentiality and security of patient information at all times.
- Demonstrate a commitment to continuous improvement in service delivery.
Work Environment:
This position operates in a fast-paced call center environment that requires the ability to manage a high volume of calls and respond to urgent situations effectively. Flexibility in adapting to changing schedules is essential.
Qualifications:
- High school diploma or GED required.
- Preferred experience of at least one year in a multi-line phone system.
- Strong clerical skills, including basic computer proficiency and typing speed of 50 words per minute.
- Excellent communication and interpersonal skills, with a focus on customer service.
- Ability to multitask and demonstrate self-motivation and organizational skills.
Physical and Mental Demands:
This role involves prolonged periods of sitting and requires the ability to manage stress associated with high call volumes and urgent inquiries. Candidates should be prepared for a dynamic work environment that demands quick thinking and effective problem-solving skills.
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