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Route Service Technician
2 months ago
We are seeking a highly skilled and motivated Route Service Technician to join our team at Auto-Chlor System. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, ensuring their satisfaction and loyalty.
Key Responsibilities- Troubleshoot and Resolve Issues: Troubleshoot dish machine operations and correct mechanical problems to ensure seamless service delivery.
- Upsell and Cross-Sell: Identify opportunities to upsell and cross-sell additional products and services to customers, driving revenue growth and customer satisfaction.
- Emergency Service Response: Provide on-call emergency service to customers, ensuring prompt and effective resolution of issues.
- Customer Payment and Follow-up: Collect customer payments and consistently follow up to ensure accounts are current, maintaining a positive cash flow.
- Chemical Delivery and Pickup: Deliver and pick up chemicals, ensuring timely and efficient service delivery.
- Rapport Building: Build strong relationships with decision-makers, fostering trust and loyalty with our customers.
- Customer Concern Resolution: Resolve customer concerns in a timely and professional manner, ensuring customer satisfaction.
- Training and Education: Train customers on proper usage of cleaners and sanitizers, promoting best practices and customer safety.
- Service Agreement Renewals: Negotiate service agreement renewals and price increases, ensuring mutually beneficial agreements.
- Comprehensive Training: Receive extensive paid training to develop your skills and expertise, ensuring you are equipped to deliver exceptional service.
- Development Opportunities: Enjoy opportunities for career growth and development, advancing within the company.
- Competitive Compensation: Earn a competitive salary, plus commission and overtime pay, averaging $60,000-$65,000/year.
- Company Benefits: Enjoy a comprehensive benefits package, including medical, dental, vision, and life insurance, as well as a 401(k) plan and profit-sharing.
- Company Vehicle and Mobile Phone: Utilize a company vehicle and mobile phone, ensuring you have the tools you need to succeed.
- Valid Driver's License: Possess a valid driver's license, ensuring safe and efficient transportation.
- Physical Demands: Be able to work in a fast-paced, physical environment, lifting and moving up to 70 pounds.
- Safe Driving: Demonstrate the ability to safely drive a company vehicle.
- Work Schedule: Work a standard Monday-to-Friday schedule, with occasional overtime hours and on-call rotation.
