Customer Service Representative

1 week ago


River Rouge, Michigan, United States Jars Cannabis Full time

We are seeking a highly motivated and energetic Customer Service Representative to join our team at JARS Cannabis. This role is perfect for individuals who share our passion for providing quality products and excellent customer care experience to patients in need.

As a Customer Service Representative, you will work closely with the store assistant leadership and report to the General Manager. Your primary responsibility will be to provide our customers with exceptional service by meeting individual needs, exceeding expectations, and demonstrating excellent knowledge of the variety of cannabis products we offer.

Key duties include:

  • Assessing the needs of each customer, providing appropriate product knowledge, and conducting each transaction with accuracy and efficiency
  • Using suggestive selling strategies and upselling all customers
  • Taking constructive criticism and being coached by upper management
  • Assisting with inventory tasks when needed
  • Working scheduled shifts and following the company's attendance policy
  • FOLLOWING ALL SAFETY AND CRA RULES POLICIES
  • Promoting the perks of being a JARS customer (Loyalty Program, Referrals, etc.)
  • Recording transactions accurately in the POS, using appropriate login, and ensuring the accuracy of assigned cash drawer
  • Performing opening and closing duties as needed
  • Escalating customer issues to upper management when appropriate

Requirements for this role include:

  • Minimum 2 years of customer service experience working within a retail, sales, and/or hospitality environment
  • Acquired knowledge of cannabis strains and applications
  • Cannabis industry and/or health industry experience highly desirable
  • Exceptional interpersonal, communication, and customer service skills
  • Basic math skills
  • Must be 21 years of age or older
  • High school diploma or General Education Diploma (GED) is required

JARS Cannabis offers a competitive salary range of $45,000 - $60,000 per year, depending on experience, as well as opportunities for career growth and professional development. We are proud to be an Equal Opportunity Employer and do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.



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