Customer Experience Advocate
3 days ago
This is a remote position with Simplified Mine Instruments.
The successful candidate will provide exceptional customer experiences, ensuring satisfaction and retention through prompt responses to inquiries via email, chat, or phone. They will also provide accurate information about products, services, or policies, resolve customer complaints, and document customer interactions in the CRM system.
Key Responsibilities:- Respond promptly to customer inquiries, maintaining a high level of professionalism and courtesy.
- Provide expert knowledge on company products, services, and policies to ensure customers make informed decisions.
- Resolve customer complaints in a fair and timely manner, escalating issues as necessary.
- Collaborate with other departments to resolve complex customer issues.
- Identify opportunities to improve the customer experience and report trends to management.
- High school diploma or equivalent; a college degree is preferred but not required.
- Proven experience in customer service or a similar role, with a strong track record of providing excellent customer experiences.
- Strong verbal and written communication skills, with the ability to communicate effectively with customers and colleagues.
- Proficiency with customer service software, CRM tools, and Microsoft Office, with the ability to learn new systems quickly.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Please note that salary may vary based on location and experience.
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