Virtual Support Specialist

2 weeks ago


Iron River, Michigan, United States Simplified Mine Instruments. Full time

This is a remote position for Simplified Mine Instruments.

Job Overview
  • We are seeking an experienced Virtual Support Specialist to join our team, providing top-notch customer service to clients worldwide.
About the Role

As a Virtual Support Specialist at Simplified Mine Instruments, you will be responsible for delivering exceptional customer experiences through various communication channels. Your primary goal will be to resolve customer inquiries efficiently and effectively, ensuring satisfaction and retention.

You will work closely with other departments to address complex issues, identify opportunities for improvement, and contribute to the development of a customer-centric culture within the company.

Responsibilities
  1. Respond promptly to customer inquiries via email, chat, or phone, providing accurate information about products and services.
  2. Document and update customer interactions in the CRM system to maintain a comprehensive view of customer history.
  3. Collaborate with colleagues to resolve complex issues and ensure seamless customer support.
  4. Identify trends and opportunities for improvement, reporting insights to inform business decisions.
  5. Follow company guidelines and procedures for handling sensitive information to maintain confidentiality.
Requirements
  • High school diploma or equivalent; college degree preferred.
  • Proven experience in customer service or a similar role.
  • Strong verbal and written communication skills.
  • Proficiency with customer service software, CRM tools, and Microsoft Office.
  • Ability to multitask, prioritize, and manage time effectively.
  • Strong problem-solving skills and a customer-focused mindset.
Preferred Skills
  • Experience in remote customer support or virtual roles.
  • Familiarity with e-commerce platforms or online services.
  • Ability to handle high volumes of inquiries while maintaining quality.
Estimated Salary Range

$45,000 - $65,000 per year, depending on location and experience.

This estimate is based on industry standards and takes into account the responsibilities and qualifications required for this role.



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