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Customer Experience Specialist

2 months ago

Hudson, Ohio, United States JOANN Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused Key Holder to join our team at JOANN Stores. As a Key Holder, you will be responsible for delivering exceptional customer experiences, driving sales, and maintaining a high level of store compliance.

Key Responsibilities
  • Customer Experience: Greet every customer with a smile and use the F.A.S.T. service model to meet their needs. Engage in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor.
  • Sales and Merchandising: Process customer transactions efficiently and accurately. Utilize product knowledge to drive sales and suggest services to customers. Maintain a high level of productivity and attention to detail when stocking shelves and recovering merchandise.
  • Store Operations: Assist the Store Management team with leading the store team members, observing and coaching individuals, and performing operational duties such as opening and closing the store. Ensure store compliance and find creative ways to drive the business.
Requirements
  • High School Diploma or equivalent
  • 1+ years of supervisory experience in a customer-centric environment
  • Ability to work a flexible schedule, including days, evenings, weekends, and holidays
What We Offer
  • Competitive hourly rate
  • Opportunities for career advancement
  • Team member discount
  • Tuition reimbursement

JOANN is an Equal Employment Opportunity Employer. We are committed to creating a diverse and inclusive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.