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Guest Services Coordinator

2 months ago

Lebanon, Pennsylvania, United States Candlewood Suites Lebanon Full time
Position Overview

Are you an enthusiastic individual with a passion for hospitality? Join our esteemed team at Candlewood Suites Lebanon as a GUEST SERVICES COORDINATOR. We value your friendly demeanor and proactive approach in representing our brand.

This is a remarkable opportunity to build a career in the hospitality sector while fostering relationships in a supportive team atmosphere. We provide excellent benefits including travel discounts, employee referral bonuses, and complimentary Telehealth services, along with the convenience of DAILY PAY through our partner Zayzoon.

Key Responsibilities
  • Welcome and assist guests during the check-in and check-out processes.
  • Handle registration, ensure secure payment, and verify billing details.
  • Confirm guest details, including room rates and selections.
  • Manage electronic key coding.
  • Support guests with reservations and inquiries in a courteous and efficient manner.
  • Address guest complaints, conduct necessary research, and negotiate solutions to ensure satisfaction.
  • Uphold high-quality standards to guarantee guest contentment.
  • Anticipate guest needs and strive to exceed their expectations.
  • Implement innovative solutions while adhering to brand standards.
  • Maintain comprehensive knowledge of hotel offerings, including:
    • Hotel amenities
    • Room classifications
    • Pricing structures
    • Special packages
    • Current promotions
  • Establish strong connections with guests, clients, and groups while maintaining professionalism.
  • Possess local area knowledge to assist guests with inquiries.
Required Qualifications
  • Previous experience in guest services is preferred.
  • Strong attention to detail.
  • Ability to work collaboratively as part of a team.
  • Excellent organizational skills.
  • Professional written and verbal communication abilities.

Candlewood Suites Lebanon is committed to providing equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. This policy applies to all aspects of employment.